Engineer II IT Helpdesk
Engineer II IT Helpdesk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: IT Helpdesk Engineer
Responsibilities
Attend users call to provide technical support to all employees based out IN US and Canada related to IT
Help users in installation configuration and maintenance of laptop/desktop software and hardware.
Provide daily support to users having issue with computer hardware software and applications
Provide support related to network and VPN connectivity
Authenticate users and help them to unlock and rest their account and password
Support users related to O365 issues like Outlook Teams
Configure new printer and support users to fix the issue
Configure Apple devices and help users to configure application on phone
Create ServiceNow tickets for calls received and close it with resolution
Update and close open tickets as per defined SLA
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business
Qualifications
Bachelors degree in computer science or related job experience
5 years related Helpdesk support experience as L1 support in 24/7 model
Hands on working with Enterprise setup and global team Datacenter/NOC experience a plus.
Windows 10 Installation and troubleshooting experience
O365 administration and troubleshooting experience
Proficiency in windows and system patch/update
Experience supporting users remotely using remote admin tools
Experience working with incident management ticketing tools
Good working knowledge on active directory for user and access management
Should have experience handling escalation from L1 team and team management
Certifications with Microsoft Cisco and other relevant authorities in Enterprise IT eco-system are a plus
Excellent communication skills (Speak/Read/Write) Strong troubleshooting/problem solving/Analytical skills
Employment Type
Full-Time
