Content Ops Specialist, PLS
Content Ops Specialist, PLS
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues we prevent avoidable returns and help the planet by extending the life of products thereby generating positive financial and environmental impacts.
We are seeking a dynamic Catalog Specialist to join our team responsible for contributing to core metrics ensuring high-quality work and driving process improvements. The ideal candidate will execute complex SOPs independently meet SLAs and support deep-dives UTAs quality audits seller escalations and SIMs. You will play a key role in driving productivity improvements and delivering error-free work with a strong customer-focused mindset. The role requires an individual who excels in identifying product issues developing user-friendly solutions and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fast-paced solution-driven environment we would love to hear from you.
Key job responsibilities
- Follow established Standard Operating Procedures (SOPs) to conduct manual audits resolve outliers and exceptions utilizing internal tools and systems.
- Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.
- Identify trends and patterns from audits to contribute to continuous process and program improvements.
- Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs).
- Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes.
- Maintain detailed records of daily activities ensuring accurate updates in trackers or workflow tools.
- Meet and exceed key business metrics including SLA adherence productivity quality and utilization targets.
- Collaborate effectively within the team and contribute to the growth and success of the program.
- Adapt and work flexibly across multiple programs as required by evolving business needs.
* Work from Office Role
- Bachelors degree
- Bachelors degree or equivalent work experience.
- Experience in catalog management or content-related roles.
- Proficiency in Excel Word PowerPoint and SQL.
- Strong attention to detail with a focus on data accuracy.
- Excellent written and verbal communication skills for escalations and stakeholder collaboration.
- Experience in content addition and ensuring content accuracy.
- Strong problem-solving skills with a proactive approach to escalations.
- Adaptable and quick to learn new systems and processes.
- Background in e-commerce or product lifecycle management.
- Excellent writing editing and proofreading skills.
- Passion for exceptional customer service and user experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a dynamic Catalog Specialist to join our team responsible for contributing to core metrics ensuring high-quality work and driving process improvements. The ideal candidate will execute complex SOPs independently meet SLAs and support deep-dives UTAs quality audits seller escalations and SIMs. You will play a key role in driving productivity improvements and delivering error-free work with a strong customer-focused mindset. The role requires an individual who excels in identifying product issues developing user-friendly solutions and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fast-paced solution-driven environment we would love to hear from you.
Key job responsibilities
- Follow established Standard Operating Procedures (SOPs) to conduct manual audits resolve outliers and exceptions utilizing internal tools and systems.
- Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.
- Identify trends and patterns from audits to contribute to continuous process and program improvements.
- Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs).
- Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes.
- Maintain detailed records of daily activities ensuring accurate updates in trackers or workflow tools.
- Meet and exceed key business metrics including SLA adherence productivity quality and utilization targets.
- Collaborate effectively within the team and contribute to the growth and success of the program.
- Adapt and work flexibly across multiple programs as required by evolving business needs.
* Work from Office Role
- Bachelors degree
- Bachelors degree or equivalent work experience.
- Experience in catalog management or content-related roles.
- Proficiency in Excel Word PowerPoint and SQL.
- Strong attention to detail with a focus on data accuracy.
- Excellent written and verbal communication skills for escalations and stakeholder collaboration.
- Experience in content addition and ensuring content accuracy.
- Strong problem-solving skills with a proactive approach to escalations.
- Adaptable and quick to learn new systems and processes.
- Background in e-commerce or product lifecycle management.
- Excellent writing editing and proofreading skills.
- Passion for exceptional customer service and user experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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