Quality Manager UK
Quality Manager UK
Posted on :
19-06-2025
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1 Vacancy
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Job Description
Please note this role requires all applicants to be UK-based and able to attend ourLeeds Office 2 days a week as it is a hybrid position.
Eradicating the final barrier of global communication
At thebigword we specialise in language solutions translating over 1 billion words annually support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day from NHS workers to global brands across the world.
Joining our team is not just a career its being part of something much bigger!
At thebigword everything we do is underpinned by our ELITE values (Excellence Leadership Innovation Trusted Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: Role Unveiled
Were the force behind over 20000 face-to-face bookings and 120000 telephone interpreting calls each month! Our cutting-edge technology automates 74% of face-to-face bookings connecting clients to interpreters in under 60 seconds.
Join us in bridging language barriers ensuring clients and skilled linguists are perfectly matched. Our mission Making everyday situations less daunting for those where English isnt their first language. We offer various shift patterns to suit diverse needs ensuring were there when our clients need us most.
Your Role in Action
Are you passionate about quality and driven to make a positive impact We are seeking an experienced and dedicated Quality Manager to join our dynamic team. In this role you will have the opportunity to lead and inspire a team ensuring the highest standards of quality and customer satisfaction.
With your proactive problem-solving skills and passion for achieving targets you will help shape the future of our quality function. If you are a resilient team player with a background in Quality Assurance and data analysis we cant wait to have you onboard. Join us and be a key member in driving our success!
The Perfect Match: Your Skills & Talents
Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:
The Opportunity Awaits
Ready to apply Submit your CV wed love to hear from you! Once youve applied well keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK.
If youd prefer to join our freelance linguist community as a translator or interpreter email your details to and well be in touch.
Successful applicants will undergo a basic criminal record check with some roles requiring additional clearances or SC clearance.
Apply now and take the next step in your career with us. The deadline for this role is next Tuesday 24th June.
Eradicating the final barrier of global communication
At thebigword we specialise in language solutions translating over 1 billion words annually support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day from NHS workers to global brands across the world.
Joining our team is not just a career its being part of something much bigger!
At thebigword everything we do is underpinned by our ELITE values (Excellence Leadership Innovation Trusted Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: Role Unveiled
Were the force behind over 20000 face-to-face bookings and 120000 telephone interpreting calls each month! Our cutting-edge technology automates 74% of face-to-face bookings connecting clients to interpreters in under 60 seconds.
Join us in bridging language barriers ensuring clients and skilled linguists are perfectly matched. Our mission Making everyday situations less daunting for those where English isnt their first language. We offer various shift patterns to suit diverse needs ensuring were there when our clients need us most.
Your Role in Action
Are you passionate about quality and driven to make a positive impact We are seeking an experienced and dedicated Quality Manager to join our dynamic team. In this role you will have the opportunity to lead and inspire a team ensuring the highest standards of quality and customer satisfaction.
With your proactive problem-solving skills and passion for achieving targets you will help shape the future of our quality function. If you are a resilient team player with a background in Quality Assurance and data analysis we cant wait to have you onboard. Join us and be a key member in driving our success!
- Conduct regular 121 and team meetings to understand and develop team capacity.
- Oversee the allocation of work to the quality team ensuring efficient workflow.
- Audit responses to maintain consistent quality across the team.
- Support client calls meetings and account reviews as needed.
- Build maintain and develop strong client relationships through effective written verbal and face-to-face communication.
- Ensure accurate logging of all complaints by reviewing individual cases.
- Drive the use of internal feedback to highlight and address issues across the business.
- Analyse complaints and internal feedback to identify root causes and improvement opportunities.
- Lead root cause and improvement programs implementing corrective and preventative actions to reduce complaints and enhance the CSAT and ISAT process.
- Manage medium to large quality improvement projects collaborating with colleagues including senior management in other departments to assure and improve service quality.
- Establish and maintain effective working relationships within the team across the business and with third parties to support and deliver objectives.
The Perfect Match: Your Skills & Talents
- Proven experience in Quality Assurance and complaint handling processes.
- Strong background in data analysis and analytical thinking.
- Exceptional communication skills adaptable to various audiences.
- Impact-driven with outstanding communication and listening abilities.
- Proactive problem solver confident in making informed decisions.
- Passionate about making a positive difference and achieving set targets.
- Resilient team player enthusiastic about celebrating successes and promoting best practices.
- Demonstrated management experience and adept at stakeholder management.
- Proficient with numerical data and possessing intermediate Excel skills.
Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:
- Access your pay as you earn it through our financial wellbeing platform Wagestream a tool that lets you track your earnings in real-time access a percentage of your pay as you earn it learn easy tips for managing your money and save straight from your pay into pots for the future.
- Generous Annual Leave Entitlement that increases with length of service.
- Healthcare Cashback Plan - Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical.
- Discounts at over 30000 merchants for you and up to 5 family members to save on travel electronics tickets cinema and more!
- Employee Assistance Program 24-hour mental health support to help our team members live happier healthier lives.
- Apprenticeships Qualifications & Development Opportunities You can also access 1000s of online courses to enhance your personal hobbies and interests.
- Long-Service Awards Wedding & New Baby Gifts
- Up to 2 Paid Volunteer Days Take time off to give back to your local community or a cause close to your heart.
- Equality Diversity & Inclusion Committee CSR Committee and Wellbeing Committee Cementing our dedication to being an equal opportunities employer these valuable groups are active across our organisation supporting in change initiatives across the business and shining a light on these important areas.
- Discounted taste card membership.
- Free on-site Parking
- Free Breakfast at the Brainworks.
- Zen-Den at the Brainworks. A calm and tranquil space for prayer relaxation and your wellbeing
- Fun Activities Enjoy Pool Table-Tennis or Giant Chess along with fun and frequent events.
The Opportunity Awaits
Ready to apply Submit your CV wed love to hear from you! Once youve applied well keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK.
If youd prefer to join our freelance linguist community as a translator or interpreter email your details to and well be in touch.
Successful applicants will undergo a basic criminal record check with some roles requiring additional clearances or SC clearance.
Apply now and take the next step in your career with us. The deadline for this role is next Tuesday 24th June.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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