Professional Energy Services (Internship)
Professional Energy Services (Internship)
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Job Description
About the role:
Our customers demand fast responsive and top-quality treatment when solving their technical issues. You will be focused on solving customer pain points in the best possible way keeping all requests and needs satisfied. You will quickly gain experience using our SaaS product Spacewell Energy. Eventually youll become a proficient user of the platform to give excellent customer service regardless of the customer profile from newcomers to advanced Spacewell Energy users.
Since youll work closely with the entire customer base you will listen carefully to their needs and become one of Spacewells Energy valuable customer voices sharing insights on future trends and customer value. As we are in a growth stage you will master our operating processes quickly to help make service delivery more efficient.
Looking inwards at the team you will cooperate with all departments especially with the product and development teams to deliver solutions on time and with the desired quality. You will excel in communicating with all team members and departments to meet client-agreed deliverables.
You will also cooperate in training our customers to use the platform propose and set up new parsers and integrations and be part of the project delivery.
Were looking for you
- You are based in Barcelona
- You are able to manage an agreement between the company and your school/university
- You are a motivated results-driven team player who loves SaaS technology and is keen to build your energy sector knowledge. The more experience you have in the Energy or Saas sector the better.
- Your customer-centric profile makes you a customer advocate and ally.
- Your process-driven mind and common sense give you a positive critical spirit and you always strive to make things work smoother faster easier and better.
- You feel comfortable in continuously changing fast-growth environments. We need someone with problem-solving abilities and great communication skills.
- You are excited about the challenge to make this world a more energy-efficient and greener place by putting tech innovation at the service of the energy market.
- You are proficient in Spanish and English (knowing another language such as Catalan French Italian or German is a major plus)
- You need to have experience in Teams / Google environments.
Your roles mision
- Be a Spacewell Energy Platform master. Act as a solution deliverer sharing plattform valuable best practices in any real-life scenario.
- Be our clients best companion when it comes to technical issues.
- Use your close relationship with the customer base to identify valuable insights client pain points and new product solutions.
- Make customer success your leitmotiv giving the best service to our customers.
- Help the ES Team delivering value using the platform to end customers
Required Experience:
Intern
Employment Type
Unclear
