Membership Coordinator
Membership Coordinator
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Job Description
Title: Membership Coordinator
State Role Title: Admin and Office Spec III
Hiring Range: $42000 -$44000
Pay Band: 3
Agency: Virginia Museum of Fine Arts
Location:MAIN MUSEUM
Agency Website:
Recruitment Type: General Public - G
Job Duties
The Virginia Museum of Fine Arts (VMFA) has an exciting opportunity for a qualified candidate to fill the role of Membership Coordinator in the Office of Advancement.
This position works under the leadership of the Director of Membership and oversees administrative tasks to support the department. The successful candidate will be a self-starter and have strong time management and organizational skills superb attention to detail and the ability to manage multiple projects simultaneously. Excellent customer service writing and communication skills are required. The use of tact diplomacy and discretion with museum members event attendees and staff is essential.
Duties include:
Administrative tasks in support of the Membership Department including:
o Answering the membership email inbox and assisting with membership phone calls
o Point of contact for member issues and customer service
o Work with volunteers making stewardship phone calls
o Track inventory of membership collateral
o Oversee and coordinate changes pertaining to general-level membership information on the VMFA website
Manage overall Membership print and email correspondence
Manage the Membership Card Program including both physical and digital membership card distribution
Liaison between the Membership Department and the Visitor Services Department
Member event coordination and communications
Minimum Qualifications
Knowledge Skills Abilities and/or Competencies typically obtained through the completion of an academic curriculum or equivalent level of practical experience.
Experience working directly with clients customers or members
Ability to:
Establish effective working relationships with staff members the public and other stakeholders.
Communicate effectively orally and in writing
Provide excellent customer service
Work in a fast-paced environment managing multiple projects simultaneously
Provide strict time management and superb organizational skills
Work proficiently using Microsoft Office Suite and Google Applications
Work occasional evening early morning and weekend hours
Work on-site Monday - Friday
Additional Considerations
Preferred Qualifications:
Museum Membership Marketing & Communications Non-profit or Fundraising experience
Experience with Blackbauds Raisers Edge or similar database
Experience with Mail Chimp or a similar email platform
Experience with Microsoft Suite programs
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidates must pass a criminal history background check.
Online applications will be accepted until 11:55 PM on the designated closing date. Please contact the HR office at if you need assistance.
Please submit three (3) references. Provide full name phone number and email address. References may be attached in a separate document in the other field in the portal; or they may be included with the resume or cover letter.
Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge skills and abilities especially qualifications relevant to the position for which you are applying
Contact Information
Name: Human Resources Services
Phone: please email
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
IC
Employment Type
Full-Time
