Senior Manager Digital Acquisition & Engagement
Senior Manager Digital Acquisition & Engagement
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Job Description
Business Unit:Personal Banking Retail Banking
Salary Range: 73000 - 95000 per annum red-hot benefits
Location: UK Hybrid with travel to Glasgow / Newcastle / London
Contract Type: Permanent Full Time
Our Team
An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives covering product acquisition and CX. Within Tribe youll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. Youll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff right
What youll be doing
- Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys to support achievement of wider Personal Digital and Retail Bank strategy (including growth efficiency and CX imperatives).
- Continuous development & improvement of digital acquisition capabilities informed by trading performance CX insights competitor analysis and propositional development in order to achieve customer and commercial (outcomes.
- Owning and developing digital performance & CX insights to identify prioritise and measure improvement opportunities.
- Ensuring all digital acquisition journeys are compliant; supporting the identification management and resolution of any new risks as they emerge (and ownership where required)
- Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes.
- Provide commercial leadership across programmes and initiatives as required
We need you to have
- Expertise in creating mobilising & delivering improvements in customer experience
- Strong influencing collaboration and communication skills at all levels including ability to provide sound recommendations to Leadership Team members
- Ability to translate complex information into a clear and coherent format for control reporting and decision-making purposes and rapid identification of key issues themes and trends.
- Experience in leading change in an Agile environment
- Experience of Retail Banking
Its a bonus if you have but not essential
- Experience working in or around IT development and delivery
- Understanding of Personal Banking processes product set and commercial drivers
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover income protection and life assurance.
- Flexible benefits include Cycle to Work wellness and health assessments and critical illness.
And theres no waiting around youll enjoy these benefits from day one.
If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.
As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.
If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.
Required Experience:
Senior Manager
Employment Type
Full-Time
