Customer Account Representative
Customer Account Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Reboot Staff is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Madison WI. This role is essential in managing customer accounts resolving inquiries and ensuring a high level of satisfaction through proactive communication and efficient service.
Responsibilities
Manage assigned customer accounts by providing exceptional service and support
Handle customer inquiries and resolve issues promptly and effectively
Maintain accurate records of client interactions and transactions
Identify opportunities to upsell or cross-sell products and services
Collaborate with internal teams to ensure client needs are met
Prepare regular reports on account status and performance metrics
Follow company policies and procedures to ensure compliance and quality service
Qualifications :
Qualifications
Bachelors degree or equivalent experience in business communications or a related field
Minimum of 1-2 years in customer service account management or a related role
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and CRM software
Ability to work independently and as part of a collaborative team
Reliable organized and customer-oriented
Additional Information :
Benefits
Competitive salary range: $57000 - $65000 per year
Opportunities for professional development and career advancement
Comprehensive training and onboarding support
Skill-building in account management and client relations
Stable full-time employment in a professional environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
