Claims Consultant
Claims Consultant
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Job Description
As a Claims Consultant youll play a critical role in our Retail Income Protection Claims team guiding customers through life insurance claims with care expertise and efficiency. You will be responsible for the proactive management of a portfolio of Retail Income Protection Claims in accordance with TALs claims philosophy claims handling procedures policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.
In this role you will:
A key focus of this role involves providing a best-in-class customer and client (e.g. advisers trustees fund administrators) experience including regular communication in relation to the status of claims and managing expectations to deliver on quality health and claim outcomes.
- Independently managing a portfolio of Retail Income Protection insurance claims end-to-end
- Assess analyse calculate and finalise claims payments
- Active engagement of external treating doctors rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
- Provide exceptional customer service in accordance with our philosophy policy and claims procedures
- Participate in case conferences peer case discussions and instructing third party service providers
Qualifications :
- At least 1-2 years experience in Retail across Income Protection Insurance TPD or Group Life claims management.
- Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive high quality customer service.
- Diploma or Cert IV in Life Insurance or equivalent (desirable).
- Relevant tertiary qualifications in Business Commerce Health or Allied Health (desirable).
- Demonstrated analytical and problem-solving skills and attention to detail.
- Advanced time management and prioritisation skills.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
