Senior IT Business Application Support

The IT Business Application Support Specialist is responsible for the end-to-end management of the M365 environment including SharePoint Outlook Microsoft Teams and Power Platform. The role holder will support a spectrum of IT support activities ranging from basic first-line assistance to managing complex integrations with third-party applications as well as collaborate with the IT department to scope build and manage PowerApps and Power Automations for various workstreams at Client.

Principal Accountabilities

• Provide first-line support for the M365 landscape including SharePoint Outlook and Teams.
• Keep abreast of new M365 developments and understand the impacts that these will have on the Clients environment.
• Manage Azure Active Directory (AAD) groups making sure that they are kept up to date.
• Liaise with the project managers to set up SSO and other integrations with Microsoft products (e.g. Teams).
• Discuss integration requirements with the IT project managers to make sure they are captured and communicated to suppliers.
• Own the development of new applications being built in Power Platforms to support clients IT and other workstreams within Clients.
• Continuously assess the usage of SharePoint Intranet and MS Teams at clients to provide assurance that the platforms are being used appropriately.
• Respond to requests for the set-up of new SharePoint/Teams environments.
• Act as the leading technician for helpdesk incidents relating to the M365 landscape and applications.
• Work with other members of IT support staff to coordinate and delegate tasks as necessary.
• Continually monitor and assess IT processes such as from the helpdesk and refine as necessary.
• Develop a knowledge base for M365 support using existing guidance provided by Microsoft and create material where clients customisations render existing support materials redundant.
• Collaborate with the IT security lead at clients to align the M365 environment with legal security standards that must be met.
• Identify vulnerabilities in the configuration and usage of M365 and work with the IT security lead to mitigate.
• Proactively plan resourcing requirements and report these to the IT Programme Manager.
• Support the onboarding of new IT support resources onto the project.
• Work closely with the IT department to understand the IT needs of each workstream.
• Perform additional tasks activities or other duties as may be required or assigned as part of the role. 

Qualifications :

Experience Skills and Qualifications

• Provide first-line support for the M365 landscape including SharePoint Outlook and Teams.
• Keep abreast of new M365 developments and understand the impacts that these will have on the MetroLink environment.
• Manage Azure Active Directory (AAD) groups making sure that they are kept up to date.
• Liaise with the project managers to set up SSO and other integrations with Microsoft products (e.g. Teams).
• Discuss integration requirements with the IT project managers to make sure they are captured and communicated to suppliers.
• Own the development of new applications being built in Power Platforms to support MetroLink IT and other workstreams within MetroLink.
• Continuously assess the usage of SharePoint Intranet and MS Teams at MetroLink to provide assurance that the platforms are being used appropriately.
• Respond to requests for the set-up of new SharePoint/Teams environments.
• Act as the leading technician for helpdesk incidents relating to the M365 landscape and applications.
• Work with other members of IT support staff to coordinate and delegate tasks as necessary.
• Continually monitor and assess IT processes such as from the helpdesk and refine as necessary.
• Develop a knowledge base for M365 support using existing guidance provided by Microsoft and create material where MetroLink customisations render existing support materials redundant.
• Collaborate with the IT security lead at MetroLink to align the M365 environment with legal security standards that must be met.
• Identify vulnerabilities in the configuration and usage of M365 and work with the IT security lead to mitigate.
• Proactively plan resourcing requirements and report these to the IT Programme Manager.
• Support the onboarding of new IT support resources onto the project.
• Work closely with the IT department to understand the IT needs of each workstream.
• Perform additional tasks activities or other duties as may be required or assigned as part of the role.  (or equivalent masters)

Additional Information :

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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property ofTurner & Townsend and arenot subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Teamto submit candidates for review. 

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

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LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.