Dispatch and Client Relations Coordinator
Dispatch and Client Relations Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
WHATS THE JOB
We are looking to hire a talented Call/ Receipt/ Dispatcher to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively maintaining a high level of service for customers or clients.
Call/Receipt
- Respond promptly to customer inquiries support requests or emergency calls with exceptional communication skills.
- Collect detailed information from callers including location nature of the issue and urgency ensuring clear and accurate understanding.
- Provide initial assistance troubleshoot issues where possible or direct callers to appropriate resources with a client-focused approach.
- Document all call details and interactions in a tracking system for record-keeping and follow-up maintaining meticulous records.
- Process various requests (e.g. service requests inquiries or confirmations) from clients ensuring a high standard of client management.
- Input request information into a database or tracking system with precision and completeness.
- Keep clients informed about the status of their requests or any additional steps required fostering strong client relationships.
Dispatch
- Organize and coordinate the deployment of personnel vehicles or resources based on incoming requests demonstrating strong multitasking abilities.
- Utilize radios phones software or other communication tools to relay information effectively to dispatch teams or field operatives.
- Assess the urgency and priority of requests to determine dispatch order adapting quickly to changing needs.
- Monitor dispatched services to ensure timely response and delivery adjusting schedules as necessary while managing multiple priorities
- Collaborate with clients managers and field teams to schedule work efficiently balancing communication and operational demands.
WHATS IN IT FOR YOU
- Be part of an industry thats more important than ever!
- Career advancement opportunities.
- Whereas other companies are downsizing we are growing!
- Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn and Facebook.
Qualifications :
WHO ARE WE LOOKING FOR
- Minimum of 2 years of experience in a similar dispatching or client-facing role.
- Exceptional verbal and written communication skills to interact professionally with clients managers and team members.
- Demonstrate multitasking abilities to manage workflows handle multiple requests and oversee dispatch operations simultaneously.
- Ability to prepare Quotes for clients including cost estimates based on service requirements and technician time.
- Quick problem-solving skills to address issues efficiently and identify effective solutions.
- High attention to detail to ensure all information is accurately recorded processed and communicated.
- Commitment to delivering a superior level of service to customers and clients.
- Strong client management skills to build and maintain positive relationships address concerns and ensure satisfaction.
Additional Information :
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
