Senior Manager, Learning & Development
Senior Manager, Learning & Development
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Job Description
Alliance Animal Health is seeking a passionate and experienced Senior Manager of Learning and Development to elevate the growth and effectiveness of our central support teams Practice Managers and Client Service Representatives across our network. This role is instrumental in shaping a high impact learning culture supporting career advancement and driving operational excellence through innovative development programs.
As a key member of the L&D team you will collaborate closely with the Senior Director of Learning & Development to execute strategic educational initiatives focused on performance retention and leadership development. Youll design and deliver engaging programs tailored to the unique needs of hospital and support center roles especially PMs and CSRs - ensuring they have the tools knowledge and confidence to succeed.
Responsibilities:
- Lead the design development and implementation of learning programs for:
- Central support staff
- Practice Managers (PMs)
- Client Service Representatives (CSRs)
- Build and execute blended learning strategies (in-person virtual and e-learning) that align with business goals and performance metrics.
- Partner with internal leaders to identify capability gaps and create scalable training solutions that support individual and team growth.
- Develop and manage video learning series onboarding pathways and ongoing career development programs for hospital-facing roles.
- Oversee program execution with a strong focus on quality timelines and learner engagement.
- Facilitate workshops webinars and training sessions as needed.
- Measure learning effectiveness and continuously improve programs based on feedback and outcomes.
- Collaborate cross-functionally to integrate learning into the broader organizational strategy.
Qualifications :
- A minimum of 3 years of prior experience as a Practice Manager in a veterinary clinic is required.
- Proficiency in Microsoft Word PowerPoint and Excel is required.
- 3 years of experience in Learning & Development with a strong focus on field-based or operational training is highly preferred.
- Understanding of COGS and inventory management is highly preferred.
- Demonstrated experience designing and implementing training for front-line leaders and customer-facing roles.
- Strong project management skills and ability to manage multiple initiatives in a fast-paced environment.
- Proficiency in e-learning development tools (e.g. Articulate Rise Canva LMS platforms).
- Outstanding communication facilitation and interpersonal skills.
- Willingness to travel overnight for in-person training and development sessions.
Additional Information :
WE ARE A DRUG-FREE SMOKE-FREE EQUAL OPPORTUNITY EMPLOYER.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age Color Race Religion Sex Disability Sexual Orientation or National Origin
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
