Staff IT Software Engineer, Service Cloud

Your Career

We are seeking a highly skilled and experienced Full Stack Salesforce  Developer to join our team. In this role you will be responsible for designing developing and implementing innovative solutions on the Salesforce platform with a strong focus on Service Cloud capabilities and integrating cutting-edge AI/ML technologies. You will play a crucial part in architecting and building robust scalable applications from the ground up contributing to a dynamic and fast-paced environment.

Your Impact

• Make it possible for the worlds leading cyber-security company to market sell quote fulfill and support amazing products that scale and protect our digital way of life in the era of Cloud Computing Big Data and AI.

• Work with one of the larger Salesforce implementations bringing your knowledge of how to develop high-quality solutions and more importantly your hunger to learn and develop new technologies.

• Design and implement AI/ML-driven solutions within the Salesforce ecosystem to enhance sales processes predictive analytics lead scoring and customer segmentation.

• Collaborate with data scientists and business teams to identify opportunities for leveraging AI/ML to improve sales efficiency and effectiveness.

Qualifications :

Your Experience 

• Demonstrated experience with full-stack custom application development (React and ) including architecting and building robust scalable solutions from the ground up.

• 5 years of enterprise software coding experience with Salesforce platform technologies including:

  • Lightning Web Components (LWC) and Aura Components

  • Apex Visualforce

  • REST APIs SOQL SOSL

  • Javascript (ES6) CSS HTML

  • Web design and UX design principles

• Hands-on practical experience with the latest Salesforce Service Cloud features and capabilities including:

  • Service Cloud (Salesforce CRM)

  • Salesforce Flow (Record-Triggered Flows Screen Flows Scheduled Flows)

  • Dynamic Forms & Dynamic Actions

• Experience with Salesforce APIs for integration (e.g. SOAP REST Bulk API).

• Demonstrable experience with AI/ML Data Science concepts and their application including:

  • Understanding of machine learning algorithms.

  • Experience working with AI assistants.

  • Familiarity with Python or R for data analysis and machine learning.

  • Experience with Salesforce Einstein Platform or other AI/ML platforms for building and deploying predictive models is highly desirable.

• Proven track record of delivering scalable high-quality solutions on Salesforce with the ability to describe these solutions and iterate on them effectively in an interview setting.

• Ability to work in a dynamic fast-paced environment quickly acquire new skills and propose highly innovative solutions to unfamiliar problems.

• Track record of creativity problem-solving and effective time management.

• Ability to keep up with current technology trends to assess and make recommendations on processes designs and operations in keeping with the latest technology.

• Bachelors degree OR equivalent experience.

Additional Information :

The Team

Working at a high-tech cybersecurity company in Information Technology is a once-in-a-lifetime opportunity. Youll join the brightest minds in technology creating building and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

Were connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $124000 - $201500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.