Customer Evaluations Engineer
Customer Evaluations Engineer
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Job Description
This role is onsite at our Plano Texas office.
Your Career
Youre a proactive problem-solver with a strong technical or engineering background driven to deliver results in a fast-paced collaborative environment. You thrive on ownership possess a high level of integrity and have an exceptional eye for detail. Youre also someone who looks for opportunities to innovate and optimize potentially seeing how emerging technologies could streamline current workflows.
Your Impact
Prepare and Configure Equipment:
- Return equipment to factory default securely removing all previous customer data.
- Physically build and configure new equipment including installing interfaces and cards as needed.
- Stage equipment for customer requests with the correct software licenses and configuration files.
Logistics and Inventory Management:
- Maintain accurate records and update internal tracking systems with the status of customer evaluation requests.
- Conduct semi-annual physical inventory audits.
- Ability to lift and carry up to 60 lbs is required.
Compliance and Support:
- Perform trade compliance screenings for non-US customers and partners against denied party lists and sanctions.
- Troubleshoot activation or licensing failures.
Communication and Collaboration:
- Communicate effectively with sales teams regarding evaluation request status via email and our EVAL Tracking Tool (Salesforce).
- Escalate issues to management as appropriate.
Qualifications :
Your Experience
2 years of relevant experience in a technical or operational role such as systems engineering logistics management critical supply chain or software development.
Exceptional organizational skills and a proven ability to maintain accurate records.
Proficiency with Google Suite.
Excellent written and verbal communication skills.
Ability to lift and carry up to 60 lbs.
Advanced computer skills particularly with automation scripting using Python and within Google Business Suite is preferred.
Bachelors degree in Computer Science MIS or a similar engineering discipline.
Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged
Additional Information :
The Team
The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive creating a culture of collaboration and knowledge sharing to drive collective growth and success.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $102000 - $141000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
