Training Specialist

The Training Specialist is responsible for delivering high-impact learning experiences and supporting the end-to-end learning cycleincluding facilitation content refinement and training needs analysisfor team members across the organization. This role supports all business units and partners closely with stakeholders to identify performance gaps and deliver targeted learning solutions that align with company goals.

As a Training Specialist you will:

• Facilitate engaging learner-centered training programs (ILT virtual and blended formats) across business units.
• Collaborate with instructional designers to enhance training content based on learner feedback and operational needs.
• Conduct learning needs analysis using data stakeholder input and operational KPIs to inform training plans.
• Maintain training records track learner progress and provide follow-up coaching or reinforcement as needed.
• Support onboarding programs including refinement of content and facilitation strategy.
• Measure training effectiveness through surveys assessments and business impact metrics (e.g. performance data guest satisfaction error rates).
• Contribute to the development of learning resources (e.g. guides job aids microlearnings) as needed.
• Work hours may vary to include weekends and evenings as directed. Travel may still vary depending on business unit support up to 50%.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience as a Hospitality Trainer Training Facilitator or similar
• Advanced knowledge of adult learning principles and training best practices
• Excellent interpersonal and communication skills
• Strong conflict resolution and customer relation skills
• Advanced knowledge of training measurements/metrics including the Kirkpatrick Four-Level Training
• Evaluation Model experience
• Proficient in time management organization planning and prioritization
• Highly proficient in Microsoft Office Suite - Word Excel PowerPoint Publisher Outlook
• 2 years of proven experience in learning delivery or facilitation using a variety of learning methods
• Experience with content creation or needs analysis preferred
• Bachelors Degree in Education Instructional Design or similar preferred

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.