Front Office Receptionist
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Job Description
We are seeking a professional and friendly Front Office Receptionist to join our team at Swissotel Corniche Park Towers Doha. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional customer service. Your attention to detail and organizational skills will be key in managing daily operations and maintaining a smooth guest experience.
- Greet and welcome guests in a warm and professional manner
- Manage the check-in and check-out process efficiently ensuring all guest information is accurately recorded
- Handle guest inquiries and requests promptly and courteously providing information about hotel services and local attractions in Doha
- Process payments and maintain accurate financial records
- Answer phone calls and respond to emails in a timely and professional manner
- Collaborate with other departments to ensure seamless communication and guest satisfaction
- Maintain the cleanliness and organization of the front desk and lobby areas
- Handle guest complaints and issues with empathy and efficiency escalating to management when necessary
- Ensure compliance with hotel policies and procedures while maintaining guest confidentiality
- Assist with additional administrative tasks as needed
Qualifications :
- Previous experience as a Front Office Receptionist or in a similar role within the hospitality industry
- Excellent interpersonal and communication skills with a friendly and approachable demeanor
- Strong organizational skills and meticulous attention to detail
- Proficiency in Opera hotel management software
- Demonstrated passion for delivering exceptional customer service
- Fluency in English; additional language skills are a plus
- Availability to work flexible hours including weekends and holidays
- Basic computer skills including proficiency in Microsoft Office suite
- Ability to multitask effectively and prioritize in a fast-paced environment
- Knowledge of local attractions and services in Doha Qatar
- Professional appearance and positive attitude
- Ability to stand for extended periods and assist with light lifting when required
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fast-paced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
