Billing Support Associate

EcoVadis is seeking a Billing Support Associate L1 to join the Finance team in Mauritius. This position is responsible for managing billing and payment inquiries reviewing and resolving billing discrepancies and processing payments.

This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

Core Responsibilities

• Assist customers with billing and payments inquiries  via phone email or chat.

• Resolve billing discrepancies for customers and ensure corrections are made promptly.

• Support other team members on any billing and payment related queries as required.

• Generate and send accurate invoices to customers ensuring compliance with billing regulations and company policies.

• Process payments received from customers apply payments to customer accounts and reconcile payment discrepancies as necessary.

• Update and maintain customer account information ensuring accuracy and completeness.

• Collect and analyze data to prepare reports on billing and payment patterns identify opportunities for process improvement and optimization.

• Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with the customers.

• Assist with  internal projects based on the needs of the organization.

Qualifications :

• Fluency in French and English. A third language will be a plus

• Bachelor degree or Diploma in a Business Management or Finance related discipline would be preferred but applicants with other backgrounds will be considered

• Previous experience in billing accounts receivable or customer support is a plus.

• Proficiency in Excel is a plus.

• Strong attention to detail and excellent problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to adapt to changing priorities in a fast-paced environment.

Required skills

The Billing Support Associate L1 must

• be customer service oriented

• be goal/results oriented and solution driven

• be self-motivated

• be autonomous and proactive

• be reliable dependable and honest

• be professional tactful and sensitive

• have a positive attitude

• enjoy working in a fast paced environment

Additional Information :

Location: Ebene Mauritius

Starting date: ASAP

Position: Permanent Contract (Probation period of 6 months)

Everyone at EcoVadis contributes to a culture of trust respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Travel/Vacation Grant allowance
• Transportation and Parking Allowance
• Annual performance bonus
• Remote work from abroad policy
• Career Growth Management 
• Hybrid work organization (from the office or from home)
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance 
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with long-term health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Full-time