Product Manager, Benefits
Product Manager, Benefits
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Job Description
The European Consumer Solutions team is responsible for managing and optimizing Visas core products consisting of Credit Debit and Prepaid solutions. The team also manages new capabilities aim at modernizing and transforming credential lifecycle and proposition management which helps Visa issuers create differentiated core card propositions and stay relevant to evolving consumer needs in Europe. This team works closely with global and market-based Product teams to develop the right products and value propositions for a range of priority customer segments defined by the business across the region. The teams objectives are aligned closely to the Visa 2030 strategy and the European regional scorecard (including revenue and profitability outcomes) and the team requires individuals who bring a solutions-centric mindset with a strong focus on consumer insights market-driven data and best-in-class UX as we architect new solutions and Customer Value Propositions for EU clients and partners.
This role reports to the Senior Manager Benefits Product Management.
Responsibilities
The Benefits and Engagement Platform team is a new team in the European Consumer Solutions team that consolidates the management of our benefits program and partners with the management and delivery of our benefits engagement platform (MyVisa). Responsibilities of the Benefits Product Manager include but are not limited to:
Develop a holistic benefit strategy particularly related to lifestyle benefits (e.g. concierge luxury retail etc.) and execute a GTM approach with a strong focus on driving scale growing revenue/ROI and deepening benefits engagement/utilisation
Act as an owner of a suite of lifestyle benefits ensuring efficient and effective GTM delivery from sales enablement to client onboarding to ensuring timely access and information to end consumers
Drive KPIs around benefit utilisation/activation revenue and margin optimisation etc.
Partner across European Consumer Solutions (especially Consumer Segments and Proposition team) market teams and Sourcing to align overall benefits strategy with ongoing execution requirements including sourcing onboarding and ongoing management/renewals of benefits providers plus platform specifications and features
Lead day-to-day management of benefits providers (operations billing etc.) alongside GPM and optimise overall revenue and costs
Work closely with Global Consumer Solution team to support/align to global strategic initiatives around sourcing and scaling benefits
Collaborate with Global Products and Client Services teams to drive simplification in client onboarding and implementation as required
Support go-to-market plans create sales collaterals support issuer sales/solutioning conversations and working with benefits providers to drive adoption of digital capabilities
Monitor track and provide regular reporting on key performance indicators across including gross/net revenue targets budget benefits usages other product metrics
Support key priorities and initiatives from both Global and European leadership as required
As requirements of this role evolve adapt to growing needs of the team and broader products organisation
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
5 years experience in product management GTM strategies and cross-functional collaboration.
Experience in managing and optimizing travel and lifestyle related benefits e.g. concierge airlines hotel luxury retail etc.
Commercial mindset and strong negotiation skills with keen focus on driving revenue growth and protecting Visa margins.
Ability to influence and collaborate across a complex and highly matrixed organization.
Excellent communication and presentation skills with the ability to develop best-in-class communications materials and assets.
Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables.
Creative problem solver who can translate product strategy with execution bias to drive initiatives into tangible outcomes and meet key result areas
Proven track record of supporting business growth and expansion through effective GTM strategies.
Constructively challenges status quo to aim higher acts as agent of change
Committed to cultivating a community through Visas Leadership Principles
Willingness to travel as required
Location flexible preference for Visa Europe regional/cluster hub locations
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
