Event Sales & Operations Manager

Locations:

Air & Space Museum - 7711 E Academy Blvd Denver CO 80230 (primary)

Exploration of Flight - 13005 Wings Way Englewood CO 80112

Status & Classification: Regular Full-Time Non-Exempt

Payrate: $29 $32/hour (depending on experience)
$4/hour shift differential premium for night shifts (12am 6am)

Work Schedule: Monday Friday* 10am 6pm* 40 hours/week
*This position must accommodate a flexible work schedule including regular weekends and evenings for special events as well as occasional off-site travel.

Benefits

• Employer-paid Medical Dental Vision Basic Life/AD&D
• $600 annual Health Savings Account (HSA) employer contribution for eligible medical plans
• Voluntary STD LTD Life Insurance/AD&D Accident Critical Illness and Legal/Identity protection plans available
• Optional Flexible Spending (FSA) and Dependent Care (DCA) accounts
• Generous vacation benefit
• Paid personal time and sick leave
• 403(b) group retirement plan participation with employer match
• Potential for annual bonuses merit pay increases professional development and career advancement
• Wings Museum membership 25% gift shop discount and other employee perks

Application window: the deadline to submit applications is Sunday July 13th 2025

Summary

Were looking for more than just an event coordinatorwere seeking a host at heart. The Event Sales & Operations Manager is a driven and passionate professional responsible for generating new business and orchestrating extraordinary private and corporate events at both Wings Over the Rockies locations. This role owns the full event journeyfrom the first warm introduction to the final farewellwith a commitment to making every touchpoint feel personal and intentional.

The Event Sales & Operations Manager will blend sales savvy with a gift for hospitality confidently making outreach calls closing deals and making events run smoothly with precision and excellent communication. Youll anticipate needs clients didnt know they had and ensure that every guest walk away feeling seen and heard.

We are looking for an Event Sales & Operations Manager who understands that true hospitality means going beyond expectations treating every event like a one-of-a-kind opportunity to connect and elevate. If you believe the smallest gestures can have the biggest impact and youre ready to lead with generosity and excellence we want to meet you.

As a member of the Corporate Events department the Event Sales & Operations Manager works closely with the Events Manager team and cross-organizationally with staff from Facilities Visitor Services Public Programs etc. The Event Sales & Operations Manager reports to the Director of Corporate Sales & Events.

Organization
Founded in 1994 on the former Lowry Air Force Base in east Denvers historic Lowry Field neighborhood Wings Over the Rockies is a non-profit community organization dedicated to unlocking dreams of flight through exhibits local events and educational programming. We are Colorados official Air & Space Museum having been recognized by CNN Travel as one of their 20 Best aviation museums in the world. Each year we welcome over 160000 visitors representing all 50 states and dozens of countries internationally. Wings is committed to diversity inclusion and accessibility. The Museum boasts more than 100000 sq. ft. of open hangar space full of iconic aircraft space vehicles historical artifacts and more. Visitors can experience thrilling flight simulators discover educational programs and participate in one of our many exciting Museum-sponsored events.

Exploration of Flight (EoF) is our flight-focused educational extension. This 15-acre campus is located at the Centennial Airport where we offer showcase events with a variety of aircraft aviation immersion programs pilot ground training and flight experiences. EoF is home to our Blue Sky Gallery exhibit and interactive aviation center featuring an airworthy fleet of civilian and military aircraft.

Essential Duties & Responsibilities

Please Note this list is not all inclusive but intended to be a general outline of the essential duties for this position.

Sales & Business Development (Pre-Event)

• Respond with urgency to every event inquiry treating each potential client like a valued guest from the first interaction
• Cultivate and maintain a robust pipeline of qualified leads by building authentic lasting relationships with corporate clients event planners DMCs and local partners
• Conduct site visits and personalized client meetings and customized proposals that anticipate needs of event
• Prepare contracts quotes and invoices using the museums booking software ensuring clarity ease and a sense of trust throughout the process
• Negotiate with integrity aiming for win-win outcomes that foster long-term client loyalty
• Consistently achieve or exceed monthly and annual sales goals through service-focused selling
• Proactively generate new business through meaningful outreachwhether by phone email or in-personalways leading with hospitality and curiosity
• Maintain detailed records of client interactions ensuring follow-through and personal touches at every step

Event Coordination & Execution (Planning & Execution)

• Serve as the primary point of contact for clients guiding them from signed contract to post-event follow-up with care and confidence
• Coordinate all event logisticsfloor plans timelines and vendorswith precision and creativity
• Lead walkthroughs and execute flawless events on-site creating seamless experiences and unexpected moments of delight
• Ensure every event meets the highest standards of safety professionalism and heartfelt hospitality

Client Experience & Relationship Management

• Create memorable personalized experiences through clear thoughtful communication and meticulous attention to detail
• Go beyond expectations to make every client feel valuedfrom the first conversation to post-event follow-up
• Build clients into a portfolio to create lasting relationships with repeat clients and partners

Internal Collaboration & Admin Support

• Partner across departments and with external vendors to ensure every event reflects seamless teamwork and exceptional standards
• Share stories photos and feedback that highlight meaningful moments and support ongoing marketing and improvement efforts
• Maintain organized systems contribute ideas generously in team meetings and help elevate in-house events with the same level of care and intentionality given to every client

Working Conditions

The Air & Space Museum operates in an 80-year-old aircraft hangar. Exploration of Flight is located at a busy regional airport. Environmental conditions may vary.

If you are an individual with a disability you may request reasonable accommodations if you are unable or limited in your ability to access job openings or apply for a job on this site. You can request reasonable accommodations by contacting our HR Department at for assistance.

• 3 5 years of experience in event sales planning or hospitality management preferably in a venue museum or cultural institution
• Proven success in B2B sales client relationship building and revenue generation
• Demonstrated ability to manage full-cycle event coordinationfrom proposal to executionwith precision and poise
• Exceptional interpersonal and communication skills with a talent for making people feel seen and valued
• Strong organizational and project management skills with impeccable attention to detail
• Comfortable managing multiple priorities timelines and stakeholders in a fast-paced environment
• Proficiency with event management software (e.g. Tripleseat Salesforce or similar) MS Office Google Workspace etc.
• Background in hospitality guest services or high-touch client environments
• Experience working with nonprofit organizations museums or mission-driven institutions
• Knowledge of the Denver events market and connections with local planners or vendors
• Familiarity with marketing social media or promotional support related to events
• A service-first mentality and a genuine desire to create experiences for clients
• High emotional intelligence and a collaborative spirit
• Creative problem-solving with a calm can-do attitude
• Able to lift/squat/carry 25 lbs. including chairs tables equipment and other supplies