Host

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine music and culinary arts. We are a unique facilitycombining a fully functioning winery with intimate concerts food & wineclasses private events in a variety of configurations and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies andactive cultural patronsbringing the wine country experience to the middle of alarge city.

Position Summary
RestaurantHosts are responsible for delivering consistently exceptional guest experiencesto guests of City Winery. The Host serves as the first and last point ofcontact throughout the guest experience and is responsible for greeting guestswhile entering and departing the location handling inquiries and reservationsand supporting in other areas of the operation as needed.

Overview of Responsibilities

Provide positive guest experience including greeting conversingwith and thanking departing guests

Escort guests to seats and set them up for a pleasurable diningexperience based on appropriate floor plan

Accommodate guest requests while seeking management approvalwhen appropriate

Manage all call-ins and walk-in inquiries directing toappropriate departmental contacts or taking

messages and communicating to suchdepartments as necessary

Ensure all dining areas are tidy presentable and in safecondition and set up/rearrange/breakdown dining room for service accordingly

Manage miscellaneous day-to-day communications including butnot limited to voicemails emails deliveries and reservation calls andcommunicate any important reservations/guest inquiries

Maintain all reservations/seating through designated system

Provide guests with accurate wait time estimates during busyperiods

Perform necessary opening/closing tasks

Rotate seating between different stations to ensure evenworkloads for waitstaff

Maintain a knowledge of City Winery brand history culture andprogramming both in venue and restaurant

Maintain menu knowledge including ingredients preparationmethods and allergen

information and communicate this informationtableside to guests

Maintain organized clean and safe work areas always

Attend training tastings meetings as needed

Follow all company policies procedures and guidelinesincluding being ready to work at scheduled shift time in uniform with neatand presentable appearance.

Perform all other reasonably assigned duties

Minimum Qualifications

1 yearsexperience as a Host in a fast-paced high-volume service environment and/orequivalent relevant experience

Strong work ethicteam player and exceptional guest service skills

Ability toconsistently deliver high-quality guest experiences exceed guest expectationsand strive to create a memorable experience at every City Winery visit

Effectivecommunication and interpersonal skills with a proven ability to build positiverelationships with people in the scope of employment

Aptitude toresolve problems

Ability toexecute professional guest service experience

Ability tohandle all guests with composure and hospitality

Polishedpresentation

Ability towork both independently and in a team environment

Must befluently literate in English including ability to read write communicateconduct basic business-related mathematics and able to accurately function aPOS

Ability towork a flexible schedule including days nights weekends and holidays

Ability toperform physical requirements of the role including standing/walking for theentirety of shift bending pulling pushing using stairs lifting andcarrying up to 50 lbs.

About Us

Wine food andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008 City Winery has been turning heads across thenation with amazing live performances delectable cuisine and award winninglocally produced wines. But theres more to us than that were a haven for community and creativity aplace where the philosophy of hospitality is more than just a buzzword but away of life. City Winery founded by music industry veteran & visionaryMichael Dorf has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90 points City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race religion color national origin gender sexualorientation age marital status veteran status or disability City Winery participates in the E-Verify Program in certainlocations as required by law.