Senior Manager, AI Solutions, Business Operations
Senior Manager, AI Solutions, Business Operations
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$ 100000 - 125000
1 Vacancy
Job Description
The Opportunity: Lead AI Integration Across Core Business Functions
At Hearst Newspapers weve proven that AI can transform sales workflows. Now were expanding that transformation across the operating core.
As Senior Manager AI Solutions Business Operations you will work directly with teams across Finance HR IT Consumer Marketing Product Revenue Operations Customer Support and Advertising to identify where AI can improve efficiency reduce cost save time and unlock new growth opportunities.
This is a hands-on high-impact role that combines operational process mapping solution prototyping cross-functional delivery and measurable impact reporting. You will act as an embedded partner to business stakeholders and a connector between strategic insights and deployed solutions.
Role Overview
You will diagnose legacy workflows recommend intelligent automation or AI-based augmentation and co-create solutions using a range of tools from low-code systems to advanced GenAI stacks. Your mission is to modernize and streamline internal business processes driving operational excellence and measurable outcomes at scale.
Key Responsibilities
1. Process Discovery and Opportunity Mapping
Partner with operational leaders across departments to map and evaluate end-to-end workflows
Identify high-friction repetitive or decision-based tasks that are strong candidates for automation or augmentation
Translate operational pain points into clear prioritized AI opportunity briefs based on impact feasibility and ROI
Quantify potential value in terms of time savings cost reduction accuracy improvements or revenue generation
2. AI Solution Design and Prototyping
Rapidly develop and iterate solutions using tools such as Zapier n8n Airtable Notion AI Google AI Studio Microsoft Azure AI Services OpenAI Assistants API Retool and Power Automate
When needed collaborate with data and engineering teams using platforms like LangChain Vertex AI or Streamlit to support more advanced or embedded use cases
Help scope and develop agentic workflows and custom Model Context Protocols (MCPs) that enable persistent memory multi-step logic and adaptive automation aligned with business goals
Build integrated solutions that connect to enterprise systems (CRM ERP HRIS ITSM analytics platforms) to support real-world operational flows
Pressure-test pilots before deployment to validate assumptions surface risks and optimize for scale
3. Cross-Functional Partnership and Implementation
Serve as a bridge between functional owners engineering teams and AI leadership to ensure business needs and technical requirements stay aligned
Drive implementation through detailed handoffs onboarding materials and scalable support documentation
Ensure solution adoption by leading internal rollouts training teams and gathering feedback to refine or iterate post-launch
4. Impact Measurement and Communication
Define KPIs and measurement frameworks tied to time savings productivity lift margin improvements or customer satisfaction
Build internal dashboards to track performance and adoption metrics
Publish success stories and business cases that show clear results and generate momentum across teams
Deliver presentations and quarterly reports to department heads and executive leadership on progress insights and next-step roadmaps
Ideal Candidate Profile
- 7 to 10 years experience in business operations transformation digital process optimization or shared services roles
- Track record of diagnosing complex workflows and delivering scalable solutions through automation or GenAI
- Hands-on experience with low-code and no-code tools such as Zapier n8n Airtable Power Automate and Retool
- Familiarity with GenAI technologies (LLMs embeddings prompt engineering) and platforms like OpenAI Azure AI Services and Google AI Studio
- Strong working knowledge of enterprise platforms such as Salesforce Workday NetSuite Zendesk ServiceNow and related systems
- Comfortable managing ambiguity and change aligning stakeholders and driving adoption across technical and non-technical teams
- Exceptional communicator who can translate technical solutions into business narratives and executive-ready summaries
- Bonus: Experience in media internal consulting or strategic operations roles within a matrixed organization
Career Growth and Strategic Exposure
Enterprise Impact: Shape core business processes across a national media network
C-Suite Visibility: Present findings and strategic roadmaps directly to executive leadership
Professional Development: Access to certifications conferences and training in AI systems change management and technical tooling
Clear Growth Trajectory: Advancement potential toward roles in enterprise AI strategy operations leadership or business transformation
Stand Out & Lead the Charge
Youre not building from scratch. Youre upgrading what already works; with intelligence automation and precision. Every process you improve gives back time margin and creative energy to the business. Thats not just operational success. Thats strategic freedom; for your team your company and yourself.
Join Hearst Newspapers and ignite the AI revolution that reshapes media and beyond. Apply now to make your mark on the future.
Hearst proudly embraces diversity and inclusion welcoming talent from all backgrounds to join our transformative journey.
In accordance with applicable law Hearst is required to include a reasonable estimate of the compensation for this role if hired in California. The reasonable estimate if hired in California is $100000 - $125000 plus the potential for bonus eligibility. Please note this information is specific to those hired in California. If this role is open to candidates outside of California the salary range would be aligned to that specific location. A final decision on the successful candidates starting salary will be based on a number of permissible non-discriminatory factors including but not limited to skills and experience training certifications and education.
Our Benefits: At Hearst Newspapers we not only support our employees through personal and professional development but we also believe in promoting each individuals physical financial and emotional wellbeing (and that of their family). Our industry-leading benefits include:
Physical Wellbeing: Medical Dental and Vision coverage to keep you and your family healthy.
Invest for the Future: Competitive retirement plan with matching program in most markets.
Generous Paid Time Off: Recharge with ample time off including holidays and vacation.
Paid Parental Leave: Support for growing families with paid leave for new parents.
Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
Emotional Wellbeing: Be your best self with our mental wellness benefits.
LGBTQ & Inclusive Health Services: Inclusive healthcare designed for every individuals unique needs.
Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
Pet Wellness Reimbursement & Rover Credits: We care about your pets too helping you keep them happy and healthy.
And more click herefor additional benefits and details.
About Hearst Newspapers:
With 2500 employees across the nation HNP represents a network of 24 daily and 52 weekly publications including the San Francisco Chronicle Houston Chronicle San Antonio Express-News and Albany Times Union several top digital-only news and lifestyle sites marketing services businesses and entertainment businesses such as King Features Syndicate. At HNP we are investing in new and innovative ways to tell storiesgrowing newsrooms diversifying tools evolving platformsto support the millions of people who trust us each month to help them make decisions take action and be inspired.
Be a part of something biggerYour Headline Awaits!
Required Experience:
Senior Manager
Employment Type
Full-Time
