At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. Thats what makes us Roche.

This role is an exciting opportunity for junior specialists / fresh graduates who are ready to take their step into a meaningful career. If youre driven by curiosity passionate about problem-solving and eager to learn in a real-world environment this is your chance to grow with a global leader in diagnostics and medical technology.

As a Junior Service Engineer (contractor role) you wont just be solving technical problems - youll be part of a mission to transform healthcare at its core. From supporting cutting-edge diagnostic systems to shaping service strategies that enhance patient care your work will directly contribute to better outcomes for millions. Join us in reimagining the future of healthcare where your technical expertise becomes a force for good and your dedication empowers those who rely on us the most.

This is an external staff position for 2-years contract based in Bucharest. Your employer will be a third-party supplier in service for Roche.

Key Responsibilities

Strategic Contribution

• Actively contributes to the development and continuous improvement of the customer support and service strategy aligning with Roches broader business objectives.

• Collaborates cross-functionally with internal departments (e.g. Sales Marketing and Product Management) to ensure customer-centric solutions that drive operational excellence and long-term value.

• Supports the identification of emerging customer needs translating technical insights into actionable service innovations.

Operational Excellence

• Delivers high-quality technical support to customers focusing on the operational performance and preventive maintenance of Roches advanced diagnostic systems.

• Conducts second-level on-site interventions including installation repair calibration and troubleshooting of hardware software and networking components.

• Continuously monitors equipment performance and proactively addresses potential system failures before they impact laboratory operations.

• Identifies cost-effective service solutions that optimize system performance and minimize customer disruption.

• Analyzes recurring technical issues feeding insights back to product development teams and contributing to product quality enhancements.

• Ensures timely and accurate documentation of all field activities in Roches CRM system maintaining a clear service history and enabling data-driven decision-making.

• Maintains a strong focus on customer satisfaction partnering with the Roche Customer Support Centre to deliver a seamless and responsive service experience.

Who You Are

• A recent graduate (or up to 1 year of experience) in Electrical Engineering Mechanical Engineering Biomedical Technology or a related technical field.

• Solid foundational knowledge of electronics electro-mechanical systems and information technology.

• Excellent communication and interpersonal skills with a natural ability to build trust and maintain strong relationships across diverse teams and customers.

• Demonstrates a solution-oriented mindset strong ownership and the ability to remain calm and reliable under pressure.

• Technically confident incl MS Office and curious with good electronic software and mechanical skills to support equipment installation preventive and corrective maintenance.

• Analytical thinker with strong diagnostic and troubleshooting abilities comfortable navigating complex technical issues.

• IT systems and networking knowledge is a strong plus.

• Proficient in English (spoken and written);

• Willing and able to travel up to 50% for on-site customer support with a valid Category B driving license.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.