Research Operations Analyst
Research Operations Analyst
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
London/Cardiff OR UK Remote 75000-95000 Share Options Benefits Hear from the team
Our Research team
The Monzo research team is currently made up of around 20 User Researchers who spend most of their time embedded in multi-discipline teams focusing on different areas like Wealth products or Borrowing products. We also have a small research leadership team. Youll work closely with our Research Operations Lead to make sure researchers are set up to deliver impactful insights and have the space to innovate safely remaining compliant with regulatory requirements. The work we do drives excellent customer outcomes and commercial success with direct impact on business strategy and decision-making.
Youll play a key role by...
- Becoming the go-to person for enabling and supporting everyone at Monzo to keep customers at the heart of our product by doing user research effectively and safely
- Driving training for non-researchers who are starting out on doing research themselves supporting them to feel confident in their approach
- Onboarding new researchers into our research processes setting them up for impact
- Overseeing and optimising our research tool stack working closely with the vendors to improve how we use these tools and influencing their roadmaps to meet Monzos evolving research needs
- Reporting on the research budget and tools usage using this to forecast future needs in good time
- Owning process and content updates (like guides templates training materials) to continuously improve how we enable everyone at Monzo to do research in a way thats robust and compliant and fit for purpose as Monzo grows
- Supporting researchers working on more complex research projects looping in relevant other teams as needed to advise (like data protection or information security or our vulnerable customers team)
- Partnering with the Research Ops Lead to identify and pursue new opportunities for advancing research impact at Monzo from onboarding new tooling to streamlining workflows or other process changes
- Championing innovation and experimentation to keep our team on the forefront of changes in the industry supporting researchers with new methods or approaches
- Regularly representing research ops to other teams and disciplines at Monzo sharing our work clearly and openly to ensure it is understood and can be effectively used
Wed love to hear from you if
- You have significant experience in a research operations role (or a similar operational role like event management recruitment program management etc) ideally within a fast-paced product-led environment
- You have a proven track record of effectively managing and optimising complex tools and/or processes
- You possess strong analytical and budget management skills
- Youre a proactive and strategic problem-solver adept at scaling your impact through the solutions you develop
- You have excellent communication and collaboration skills with the ability to influence and build strong relationships with stakeholders
- You are comfortable working autonomously and taking ownership of your work
- You have a strong growth mindset and are keen to learn and develop your skills in this emerging discipline
If youre a highly motivated and experienced research operations professional who is passionate about enabling impactful research wed love to hear from you!
Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!
Whats in it for you
75000-95000 share options Benefits
Well help you relocate to the UK.
We can sponsor your visa.
This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)
We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.
1000 learning budget each year to use on books training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
The application journey has 3 key steps
- Recruiter call with Natalie
- A technical research ops craft interview with our Research Ops Lead and a Researcher (60 minutes)
- 2 x 45 minute interviews as part of the final loop
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.
Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
#LI-NH1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
IC
Employment Type
Full Time
