Client Delivery Executive

What success looks like in this role:

Client Delivery Executive - Government
Location: Canberra Client Site

If you thrive in a fast-paced environment where exploration experimentation agility and ownership drive success this role is for you. As a trusted partner to a large government-managed service model youll have the opportunity to shape outcomes challenge the status quo and lead with confidence.

Were looking for a customer-obsessed solutions-driven leader whos ready to own challenges adapt quickly and push the boundaries of service excellence. Youll know youre succeeding when our team is exceeding expectations elevating service maturity and turning opportunities into action alongside the Client Executive.

Key Responsibilities:

• Owning the Relationship Be the go-to person for the client ensuring smooth service delivery proactive communication and strong executive engagement.

• Driving Continuous Improvement Lead the charge on experimentation and process enhancements ensuring agility in service execution and strategic problem-solving.

• Delivering Excellence Maintain rigorous adherence to SLAs financial targets and operational quality while finding innovative ways to optimize workflows.

• Leading with Impact Guide a high-performing matrix-managed team fostering a culture of collaboration agility and success.

• Expanding Possibilities Identify and explore new growth opportunities positioning Unisys as a future-ready partner for evolving needs.

• Elevating Service Management Maturity Push boundaries in service management practices making smart strategic adjustments to meet changing demands.

• Making Workflows Work Ensure structured communication processes are upheld creating efficiency and visibility for stakeholders.

• Bringing Ownership to Ad Hoc Requests Implement a clear governed process for logging prioritizing and scheduling ad hoc requests ensuring seamless execution and transparency.

You will be successful in this role if you have:

• Australian Citizenship is must for this role.

• Security Clearance: NV2 is required for this role.

• Executive Presence: Ability to navigate and build relationships across government and business sectors with confidence.

• Strong Communicator: Able to translate complexity into clarity in client engagements and commercial conversations.

• Agile Thinker: 8 years in a service-oriented leadership role thriving in a customer-first mindset with a continuous improvement focus.

• Industry Knowledge: Expertise in Service Desk Field Services Endpoint Management Service Management and Global Delivery models.

• Financial Acumen: Strategic management of contract performance budgeting and operational risk.

• Ownership Mentality: A self-starter energized by leading teams solving problems and driving real results.

• Education: Bachelors degree in business or IT discipline or equivalent experience / skills.

• Flexibility to Travel as needed.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.