ACCESS Scheduler Dispatcher
ACCESS Scheduler Dispatcher
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Job Description
Summary
Join Our Team as an ACCESS Scheduler Dispatcher!
Are you passionate about providing top-notch service and positively impacting your community Were looking for dedicated individuals to plan organize schedule and assign special passenger trip requests and monitor and modifydaily work schedules and routes.
Starting Pay:$33.88/hr.
Comprehensive Health Benefits:Choose between a PPO or HMO plan to suit your needs.
Dental and Vision Coverage:Company-paid for you and your dependents for added convenience.
Paid Time Off:Enjoy a generous annual PTO accrual and holiday pay.
Insurance Coverage:Life insurance short-term disability or long-term disability benefits available.Essential Duties
Essential Functions: Essential functions as defined under the Americans with Disabilities Act may include the following duties and responsibilities knowledge skills and other characteristics. This list of characteristic duties and responsibilities is not a comprehensive listing of all functions and tasks performed by positions in this class.
Characteristic Duties and Responsibilities:
Schedules passengers with recurring and one-time special transit needs; assigns trips and prepares daily manifests for established paratransit routes or modifies established routes to accommodate special transportation needs; determines vehicle equipment needs for individual passengers; arranges pick-up and drop-off locations and times with passengers and operators; assigns trips and vehicles to maximize efficiency of routes; re-evaluates and modifies routes as trip requests and operator and equipment needs change; maintains telephone contact with passengers and radio contact and MDT contact with operators to communicate schedules and changes and passengers needs.
Dispatches/provides work direction for operators on assigned shift; assesses fitness for duty; communicates passenger changes and route modifications throughout the shift; receives and responds to operator calls regarding vehicle/equipment problems traffic accidents weather conditions and other requests for information; communicates problems to appropriate internal and/or external resources for timely resolution; coordinates alternate transportation for passengers as required;maintains on-time operator performance.
Collects maintains and compiles route and passenger data; provides collected information to appropriate agency departments; evaluates data and modifies and/or recommends modifications to service routes or systems; prepares and/or creates reports; produces memos forms and spreadsheets; serves as information liaison among operators passengers and the agency; attends meetings as requested.
Receives researches and responds to day-to-day operator and passenger issues questions concerns and complaints; ensures appropriate follow-up and resolution; relays information to appropriate agency staff service providers and customers; collaborates with agency staff regarding routes equipment customer needs and services.
Qualifications
Minimum Qualifications:
High school graduation/GED and three (3) years of technical/administrative support experience in a transit or transportation or call center operations function including one (1) year of scheduling/dispatching experience.
Knowledge Skills and Other Characteristics:
Knowledge of:
- Department and agency policies and procedures
- Operators union contract
- Transit scheduling and dispatching practices
- County geography
- Use and operations of vehicle equipment such as radio wheelchair lift and tie-downs
Skill in:
- Organizing scheduling and assigning specialized transportation routes
- Keeping accurate and detailed records
- Conducting basic research and preparing clear and concise reports
- Understanding explaining and applying complex regulations procedures and guidelines
- Communicating effectively orally and in writing
- Using public relations techniques in responding to inquiries and complaints
- Using personal computers and specialized scheduling software and office software including word processing spreadsheets and database programs in a Windows-based operating environment
- Working in a fast paced environment effectively responding to problems and tasks that arise simultaneously and/or unexpectedly
- Establishing and maintaining effective working relationships with other Kitsap Transit employees and the public
Supplemental Information
Licenses and Certifications:
Valid Washington drivers license.
Working Conditions/Physical Requirements:Positions in this class typically require: dexterity of hands and fingers to operate a computer keyboard and other equipment talking hearing seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Occasional evening work and travel required.
Selection Process: After evaluating the completed application packets we will invite the most qualified applicants to the next step in the recruitment process. We will not make any hiring decisions until all steps in the selection process are completed including a pre-employment drug test reference and background checks. Kitsap Transit does not pay any relocation costs.Salary Range: The range for this position is $33.88 - $45.55 per hour commensurate with experience. With rare exception initial appointments are usually made at Step 1 ($33.88). Employees typically progress from Step 1 to Step 2 at six-months from their hire date and annually thereafter with satisfactory job performance. Step increases are based on a seven-step progression in each pay range with each step being approximately 5% higher than the previous step. Kitsap Transit additionally pays longevity pay at 15 years 20 years and 25 years.
Benefits: Full-timeemployees receive a generous benefits package including subsidized medical insurance and fully paid dental insurance for employee and dependents as well as disability insurance and life insurance. This position participates in the Washington State Public Employees Retirement Plan with the option of participating in a state administered deferred compensation plan. Employees receive a generous general leave accrual and 11 holidays pro-rated based on the number of hours worked per pay period up to a maximum of 80 hours per pay period. Kitsap Transit also provides employees and certain dependents with a free transportation pass on Kitsap Transit.
Hours of Work: Hours of operation are 3:00 a.m. 9:30 p.m. Monday thru Friday and 8:00 a.m. 6:30 p.m. on Saturdays and Sundays. This position works a 40-hour work schedule that includes shift work and overtime. Hours of operations may change in the future and applicants must be available to work any hours of ACCESS operation including weekends and holidays. Schedules for this position may vary from week to week and may include weekend work on a permanent basis.
To Apply: Please contact Janel Silver in the Human Resources Department at if you have any questions.
Closing Date: Your completed application must be submitted online by4:00 PMFriday June 27 2025. You may include a resume; however it may not be used in lieu of a completed application.
- Selective certification may be used to achieve affirmative action goals. You can find Kitsap Transits EEO Policy at contact Marianne Rajan Human Resources Manager at if you have any questions.
- Kitsap Transit is committed to providing access and reasonable accommodation in its services programs activities and employment for individuals with disabilities. To request disability accommodation in the hiring process contact or (TDD).
- If you qualify for the Veterans Scoring Criteria under RCW 41.04.005 and 41.04.010 you must answer all questions regarding Veterans Scoring Criteria Status Declaration in the application and upload a copy of the substantiating document as listed in the application.
- Kitsap Transit is subject to the requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655 which prohibits the use of marijuana at any time while employed by Kitsap Transit.
KITSAP TRANSIT IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Employment Type
Full-Time
