Engineering Director
Engineering Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
The Director Global Network Operations Center - West is accountable for maintaining the highest level of network infrastructure availability optimizing performance and swiftly resolving incidents to minimize downtime and business impact. The Director will be responsible for implementing best practices fostering a high-performing team capable of proactive monitoring maintenance and continuous service improvement. Ultimately safeguarding critical network assets and supporting the organizations technical backbone.
Responsibilities:
Provide hands on technical support for incident circumvention as needed
Participates in cloud scale architecture design and maintenance
Drive a world-class customer service culture within the team and through personal example
Work outside of business hours as needed during major incidents (24x7x365 on call)
Hire and retain talent. Build manage and lead a team of highly talented engineers
Identifies opportunities to adopt innovative technologies
Works closely with infrastructure product engineering and solutions on feature sets that impact multiple platforms and products
Managing the Circuits and Capacity globally
Driving automations for improving availability and hygiene of the network
Qualifications:
Over 10 years of experience in supporting large enterprise/data center networks
At least one year of demonstrated leadership experience over a team of engineers
Expert level knowledge in Cisco NX-OS/IOS and Arista
Expert level knowledge in F5 LTM and GTM products
Expert level knowledge in TCP/IP analysis
Strong understanding of network security best practices
Strong understanding of software-defined data center concepts
Strong understanding of Public Cloud and Private Cloud Technologies
Excellent communication skills
Demonstrated ability to manage high pressure situations
Education:
Bachelors degree in computer science or other related IT field preferred
Salary Range: $170000.00 to $255000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Director
Employment Type
Full-Time
