Service Writer (Kool Chevrolet)
Service Writer (Kool Chevrolet)
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$ 60000 - 100000
1 Vacancy
Job Description
Job Title: Service Writer
Location: Kool Chevrolet Grand Rapids MI
Job Type: Full-Time
Salary Range: $60000 $100000 annually
Benefits: Eligible (Health Dental Vision 401(k) Paid Time Off Employee Discounts)
About Kool Chevrolet
At Kool Chevrolet we are dedicated to delivering an exceptional customer experience every time. We take pride in our long-standing commitment to honesty integrity and treating our customers like family. As part of the Kool Automotive Group we offer a supportive and dynamic work environment where our employees are valued and given opportunities to grow.
Position Summary
We are seeking a customer-focused and detail-oriented Service Writer to join our service department. The ideal candidate will be the key liaison between our customers and service techniciansproviding clear communication ensuring accurate repair orders and delivering an efficient friendly and informative service experience.
Key Responsibilities
Greet customers in a professional and welcoming manner.
Accurately document vehicle concerns and write service repair orders.
Communicate effectively with technicians to ensure thorough diagnosis and repair.
Provide cost estimates obtain customer approvals and explain services performed.
Monitor the progress of repairs and proactively communicate updates to customers.
Maintain high customer satisfaction through excellent service and follow-up.
Upsell recommended maintenance and repairs when appropriate.
Close out repair orders and ensure all documentation is accurate and complete.
Handle customer inquiries concerns and complaints promptly and professionally.
Work collaboratively with parts and service teams to ensure timely and accurate repairs.
Qualifications
Prior experience as a Service Writer Service Advisor or similar role preferred.
Automotive knowledge and/or dealership experience highly desirable.
Strong communication and customer service skills.
Ability to multi-task in a fast-paced environment.
Proficiency in using dealership management systems (CDK experience a plus).
High school diploma or equivalent required; associate degree or technical training preferred.
Valid drivers license and clean driving record.
What We Offer
Competitive salary with performance-based earning potential
Comprehensive benefits package
Supportive team environment
Ongoing training and career development
Ready to join a team that puts people firstboth customers and employees
Apply today and become part of the Kool Chevrolet family.
Employment Type
Full-Time
