RSA Archer with production support ___ Atlanta, GA (Onsite) ___ Contract
RSA Archer with production support ___ Atlanta, GA (Onsite) ___ Contract
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1 Vacancy
Job Description
Need At least 8 Years of overall experience
Required Skills:
- 8 years of IT experience with at least 4-5 years in RSA Archer platform administration
- Hands-on with production support and monitoring
- Experience in break-fix maintenance change management
- Knowledge of basic SQL/database querying
- Exposure to integration of Archer with other systems
- SA Archer: Deep hands-on experience in admin integration and support
- Production Support: Experience in monitoring incident handling break-fix
- Change & Release Management: Familiar with release cycles validations minor enhancements
- Risk & Compliance: Risk identification incident response compliance reporting
- SQL/DB: Basic understanding of SQL and database concepts
- Infrastructure Knowledge: Familiar with app infra setup alert configs
- Communication & Coordination: Must be able to liaise with engineering OEM and business stakeholders
Roles & Responsibilities:
- Responsible for day-to-day technical administration of the RSA Archer platform.
- Lead the administration of items such as user accounts data feeds workflow & reports access etc.
- Provide and maintain application availability; ensure the application is active and operating as defined in any service level agreements; monitor application in production environment including periodically monitoring servers application etc.
- Should be able to identify and evaluate potential risks to the organization considering both internal and external factors.
- Should be responsible for incident response; developing processes to detect respond to and recover from incidents and breaches.
- Regularly assessing and reporting on risk management activities performance indicators and compliance status
- Involvement in Change Management activities for application break fix minor enhancements perfective maintenance changes monitoring needs validations for releases etc.
- Supporting change management in accordance with Clients standard change management policies/practices.
- Perform recovery of services based upon defined processes and ad-hoc troubleshooting.
- Resolving incidents and providing break-fix support.
- Proactively remediating potential performance issues leveraging client Incident Management Process Coordinate with the OEM and Engineering teams for resolving incidents that are part of the warranty.
- Perform work related to: (i) corrective maintenance (ii) perfective maintenance (iii) minor enhancements (iv) technical maintenance enhancements and (v) application support requests
- Experience in handling the Production support activities of RSA Archer
- Integration of RSA Archer with 3rd part tools/applications/platform
- Monitor PROD environment servers and ensure the application is up verify the system performance
- Should have knowledge on release management process
- Basic understanding on Application infrastructure set up alert set up.
- Should have basic SQL knowledge and DB knowledge
If interested please share your resume to
Employment Type
Full Time
