Atlassian Implementation Consultant Subject Matter Expert
Atlassian Implementation Consultant Subject Matter Expert
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Job Description
Job Title: Atlassian Implementation Consultant (Subject Matter Expert)
Location: Albany NY
Job Description
Core Responsibilities:
Provide up to 1500 hours of implementation services for Jira Software Jira Service Management Confluence and Atlassian Guard
Work under individual Statements of Work (SOWs) defining objectives timelines roles and deliverables
Assist DFS teams in enhancing current Jira environments according to best practices
Collaborate with DFS stakeholders to analyze business needs and translate them into Atlassian configurations
Participate in planning workflow creation automation and integration tasks
Deliver documentation and support knowledge transfer to internal teams
Ensure all implementations conform to Atlassian manufacturer specifications and licensing standards
Required Qualifications:
At least 5 years of experience working with Atlassian tools (Jira Confluence etc.
At least 2 years of experience on public sector (government) projects
Must be an employee of a company that is an authorized Atlassian reseller and implementation services provider
Expertise in Jira configuration workflow development permissions custom fields and project automation
Ability to escalate and resolve issues via Atlassian support channels
Must have access to and operate within Atlassian Premium environments including a sandbox/testing instance
Preferred Qualifications:
Atlassian certifications (e.g. Jira Administrator Atlassian Certified Expert)
Experience with ADFS SSO service desk best practices and cloud migrations
Background in consulting Agile project management and IT service management (ITSM)
Additional Experience With:
Customizing Jira Service Management for enterprise-level ticketing and workflows
Creating documentation and Confluence knowledge bases for end users
Security and access configuration via Atlassian Guard
Experience working in short-turnaround or rapid deployment scenarios
Managing and reporting service hours against milestones in SOWs
Work Schedule
Standard business hours (Monday Friday) based on DFS operations (Eastern Time)
Service tasks may be short-term or long-term; timelines defined per SOW
No weekend or on-call work expected unless outlined in an approved SOW
Employment Type
Full Time
