Lead Deal Desk Strategist

This role will be based in our New York City Chicago Sunnyvale or San Francisco offices.

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

The Deal Desk team are the strategic advisors to LinkedIns Field Sales team managing the Order to Cash (OTC) and facilitating the complex deal structures and requests that our customers demand.  We drive scale within the Sales organization allowing Sales to focus on selling while we create efficiencies increase profitability and enforce stronger controls. The Lead Deal Desk Strategist will understand the ins and outs of our policies processes and systems.  They will advise coach and train Sales teams on a day-to-day basis to efficiently work within Sales processes and policies.  They help drive LinkedIns growth and success by partnering with LinkedIn Sales teams and other cross-functional teams (XFT). They have a clear and thorough understanding of the end-to-end LinkedIn ecosystem; you will be a strong leader and a prolific relationship builder. 

Responsibilities:

• Project manages strategic deals and agreements in LinkedIns LinkedIn Talent Solutions while ensuring operational excellence and client satisfaction.
• Serve as a trusted advisor to the Sales team by delivering data-driven strategic pricing options and customized deal-structuring solutions that maximize revenue growth and reduce deal churn.
• Build and nurture relationships with Sales teams senior corporate stakeholders internal cross-functional teams and clients.
• Generate and analyse reports that provide insights into improved sales strategies and growth opportunities.
• Provide strategic vision coaching and direction in developing and leading an operations-focused team of Deal Strategists alongside the deal desk managers and regional manager.
• Train mentor and educate other members of the Deal Desk Global team to enable them to provide excellent support to our customers. 
• Lead and support improved team performance by conducting training sessions.
• Identify and execute process improvement opportunities that contribute to the team objective of creating scalable sales operations.
• Ensure team KPIs are consistently met while continuously identifying and implementing improvements through innovative system enhancements streamlined processes and optimized vendor utilization.
• Ensure our Global DealDeskteams and Sales partners receive communication and education on any upcoming system changes and drive adoption and collection. 
• Cultivate and maintain relationships with key stakeholders and OTC teams familiarize yourself with their processes and policies serving as aPOCfor DealDeskfor questions or concerns minimizing the need for escalation. 
• Take ownership and program manage issue resolution across all OTC teams performing initial triage of issue identified by Sales and managing issue until it is fully resolved. 
• Potential to engage directly with customers through both written and verbal communications helping to resolve OTC issues directly. 
• Manage escalations of all OTC issues from Sales and customers. 
• Demonstrate the ability to go above and beyond in the support of our customers 
• Ability to travel to regional offices enabling face-to-face collaboration with Deal Desk team members Sales and Cross Functional leaders to drive strategic initiatives and enhance communication.
• Willingness to work during July and December holidays if needed ensuring uninterrupted business support during critical periods and addressing urgent operational needs.

Qualifications :

Basic Qualifications: 

• 5 years experience in Deal Desk/Deal Management/Pricing/Sales Operations/Support/Consulting or any client facing role
• Experience processing a high volume of transactions
• 2 years experience with Google and Microsoft Office products

Preferred Qualifications: 

• Strong work ethic and roll-up your sleeves mentality 
• Comfortable with change and an ability to thrive in a fast-moving environment  
• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment 
• Strong business acumen organizational time management skills and attention to detail 
• A strong commitment to working in a team  
• Professionalism but you must know how to have fun too! 
• Experience leading initiatives or teams 
• Experience with Microsoft Dynamics or Oracle is a plus

Suggested Skills:

• Problem Solving
• Communication Skills 
• Organizational Skills 
• Microsoft Office Suite
• Customer and Sales Support

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $82000 to $126000. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.  

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For additional information visit:  Information :

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

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• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

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