Cloud Support Engineer
Cloud Support Engineer
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Job Description
- Pune India
Full-time in person from Strategy Office 5 days per week
Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our Strategy Community and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others.
Responsibilities
Provide support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategys product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Able to support MicroStrategy customers during their working hours between 12:30 pm and 9:30 pm IST
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science)
- Exposure to Python REST API Java SQL HTML or XML/XSL technologies
Windows/Linux system administration knowledge - Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Able to support MicroStrategy customers during their working hours between 11.30 and 8.30 pm IST
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload multi-task meet deadlines and manage competing priorities under pressure
- Excellent oral and written English communication skills
- Preferred: Cloud Certifications (AWS Azure Google Cloud)
Additional Information
The recruitment process includes online assessments as a first step (English logic business) - we send them via e-mail please check also your SPAM folder
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
