Host - Far East Marketing
Host - Far East Marketing
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Job Description
The Host Far East provide comprehensive service support and assistance to the Far East Marketing team. This position will be an extremely guest-centric role and will be responsible for completing in-person arrival and departure assistance and transactions for our casino guests checking in/out of the hotel. The Host will assist in booking all hotel dinner show/entertainment property amenities and any additional requests for our casino guests.
The Host Far East will constantly strive to exceed guest expectations through gracious and personalized service on behalf of the Far East Marketing team. The ideal candidate for this position will possess inherent guest service skills a passion for guest care and a commitment to proactive service and recover as necessary. Additionally Hosts are resources for all guest questions and are empowered to assist casino guests when resolving any guest concerns.
Job Responsibilities
- Deliver personal administrative support to the designated marketing department.
- Work as part of a team to grow the revenue and income managed by the Casino Marketing teams.
- Greet guests on the Casino/Hotel floor when necessary.
- Perform clerical duties such as photocopying faxing mailing filing and ordering office supplies.
- Answer telephone calls while adhering to proper telephone etiquette.
- Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
- Must be knowledgeable of and be able to explain games offered by the casino current marketing events promotions and programs along with benefits and privileges of using a Wynn Rewards card.
- Arrange reservations transportation and accommodations for guests and input into all appropriate computer systems.
- Use sound judgment and make decisions in accordance with established comp and expense guidelines.
- Confirm all room bookings restaurant reservations credit lines and any preparation required for guest arrivals.
- Handle confidential files materials correspondence and related documents.
- Assist with player development and casino events.
- Perform other related duties as required.
Qualifications :
- High school diploma required
- Additional education or related sales and marketing training preferred
- Three (3) years of previous experience in casino hospitality telemarketing or other customer service environment
- This is a full-time position. Must be flexible regarding schedule with the ability to work varied days and times including weekends nights and holidays
- Outstanding customer service and communication skills greeting guests
- Ability to think independently in making real-time decisions to maximize guest service experience
- Highly organized self-motivated and detail oriented
- Possess sharply honed interpersonal skills inspire confidence and exude authenticity with regard to both guest and team interactions
- Effective time management skills and ability to perform multiple tasks simultaneously
- Intermediate to advanced proficiency in Microsoft 365 Suite specifically Teams Outlook Word and Excel
- Must always present a well-groomed professional appearance
- 21 years of age or above
- A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position
- Fluency in Mandarin or Cantonese and English is required. Ability to read analyze and interpret documents such as policy and procedure manuals instructions emails and other related documents. Ability to respond to common inquiries from other employees or guests. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
