Engineering Manager, Online Bookings area (100% remote-friendly within Poland)

Area of Work

Patient Bookings (PB) Team

The Patient Bookings (PB) team plays a foundational role in Docplanners mission: ensuring that every patient can effortlessly find and book the right doctor no matter their needs preferences or location. We are the guardians of the core patient booking experience - impacting millions of users monthly across web and app and enabling care journeys to start with clarity and ease.

Our vision is to deliver seamless omnichannel booking flows tailored to the diverse needs of users including those with private insurance. We focus on every step of the funnel - from intelligent availability presentation to authentication and user verification to streamlining rebooking and reducing booking drop-offs. We believe that frictionless booking is the foundation of an excellent healthcare experience.

We constantly experiment and iterate based on data insights and user feedbackwhether its simplifying rebooking journeys reshaping the presentation of available slots removing unnecessary fields or steps from the booking flow or introducing smart calendar widgets. We monitor test and improve relentlessly.
Were not just optimising flowswere transforming them.

Search Traffic Acquisition (STA) Team

The Search Traffic Acquisition (STA) team focuses on making Docplanner the go-to online destination for individuals seeking professional healthcare whether theyre searching for information or ready to book. We operate at the intersection of SEO content strategy and platform performance to attract millions of users and drive qualified patient traffic.

We take a data-driven approach to SEO growth using performance as well as technical metrics to boost our WPO (Web Performance Optimization) and ultimately our Global Search Visibility: Core Web Vitals SEO technical compliance Indexability and Crawl optimization. 

Alongside delivery work we ensure all our features are legally compliant we build E2E solutions to enable Search strategies (blogs authoring tools content management tools database dictionaries management tools) we support cross-functional projects like B2B Web initiatives and partner with Google for strategic pilots with direct impact on how users interact with Google Search

In short the STA team doesnt just bring patients in - we help them find what they need faster.

Role

Were looking for an Engineering Manager to lead both the Patient Bookings (PB) and Search Traffic Acquisition (STA) teams. You will report to the Engineering Director and work closely with Product and Design leadership to shape one of the most impactful parts of Docplanners platform. Your mandate: drive significant product impact through deep focus on conversion UX and operational excellence.

This role demands a strong product mindset a sense of ownership over user outcomes and the ability to iterate and ship quickly. Youll lead a team working on highly visible features and touchpoints owning both short-term experiments and long-term architectural evolutions (e.g. rebuilding the new booking flow in the app authentication enhancements or insurance-aware search experiences).

Were looking for a partner not just a manager. Youll play a critical role in shaping how millions of patients experience healthcare access.

What you will be doing

Managing the team

• Lead two teams of 8-12 software engineers (in total).

• Facilitates technical decisions in a direction that meets the requirements.

• Work closely with the teams technical and product leaders to develop an accurate technological and product strategy.

• Facilitate communication within the team and across different areas to ensure alignment on project goals and objectives.

• Manage external agencies supporting solutions development.
   

Managing the project

• Develop project scopes and objectives that involve all relevant stakeholders and ensure technical feasibility.

• Act as a hands-on project manager and people leader throughout the process.

• Ensure that all projects are delivered on time within scope and budget.

• Proper risk assessments and trade-off management

• Support the go-to-market strategy.
   

The organisation of the area

• Build strong relationships with stakeholders tech leaders product managers and legal and security teams.
   

Develop people

• Provide guidance mentorship and coaching inside the team.

• Provide regular feedback to team members and assist them in setting and achieving their personal career goals.

• Regularly assess support and action the performance of team members.

• Foster a team culture that values collaboration innovation and inclusivity.

Qualifications :

What will help you thrive

• Very high sense of ownership

• Passion for building robust products

• Good understanding of Product and Business metrics

• Strong team-building and leadership abilities focusing on effective mentorship and coaching.

• Exceptional project management skills with experience overseeing projects from conception to completion ensuring timely delivery stakeholder management and alignment with business objectives.

• Outstanding communication and interpersonal skills.

• Highly autonomous and proactive approach.

• Experience with leading and coordinating multiple teams and departments.

• Have a solid technical background related to the whole SDLC and the capability of supporting and unblocking your teams in complex technical discussions.

• Believe in continuous learning and improvement.

• You are driven to lead and nurture high-performing and healthy teams.

• Have experience not only mentoring others but also developing future mentors and leaders

Additional Information :

Lets talk money

• A salary adequate to your experience and skills. The range is broad so that we can accommodate our roles for all levels of experience but we will show you the career ladder to explain where we see your skills and impact within the company. Your salary will be now and always 100% transparent to you
   
• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;
• Flexible working hours (fully flexible as in most cases you only have to be on a couple of meetings weekly);
• 20/26 days of paid time off (depending on your contract);
• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Signal Iduna for you and subsidized for your family. 
• Multisport card co-financing for you to have access to sports facilities across Poland. 
• Access to iFeel a technological platform for mental wellness offering online psychological support and counseling. 

We promote and embrace equal opportunities in our hiring process and also every day at work. When you apply for our roles you receive equal treatment regardless of age disabilities gender reassignment marital or civil partner status pregnancy or parental status race colour nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process we kindly encourage you to let us know. Behind those words youre reading theres a person (hi!) who already helped a candidate by adapting the interviews and now were lucky to have this person with us. So even if youve never asked for it before may this serve as a sign that now you can do so. We can only truly be equal if we adapt to each other.

We believe all humans in all their beautiful diversity should have equal rights dignity and respect. Period. Mariusz Gralewski  CEO