Director of Housekeeping
Director of Housekeeping
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Job Description
Reporting to the Director of Operations the Director of Housekeeping at the iconic Fairmont Olympic Hotel leads a dynamic and diverse team in delivering the highest standards of cleanliness guest comfort and service excellence. A strategic and hands-on leader you foster a culture of care efficiency and exceptional attention to detail. Your ability to motivate and inspire teamwork is essential to creating a positive environment and ensuring every space reflects the elegance and excellence of the Fairmont brand.
What is in it for you:
- Annual salary range: $89000 - $93000 (based on experience and qualifications)
- Employee travel program offering discounted rates in Fairmonts and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Medical dental vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
- 401K Retirement plans with a 4% match for all colleagues
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun elegant atmosphere with amazing colleagues!
Key Responsibilities:
- Leadership & Team Management
- Oversee all Housekeeping operations including Rooms Public Areas Laundry Uniforms and Housekeeping Office
- Lead mentor and develop a large team of leaders attendants and support staff to deliver service that is thoughtful timely and anticipatory
- Develop departmental goals aligned with the hotels business strategy and brand promise
- Create a positive and inclusive work environment that embodies Accors Heartist culture and values
- Operational Excellence
- Ensure guestrooms and public areas are cleaned and maintained to Fairmonts luxury standards
- Monitor productivity quality assurance and cost control across housekeeping functions under the guidance of the Assistant Director of Rooms
- Use data guest feedback and audits to drive performance improvements and operational efficiencies
- Collaborate with Engineering and Front Office teams to ensure timely and smooth room turnovers
- Guest Experience & Service Culture
- Champion a guest-first mindset; respond to guest feedback with prompt solutions and empathy
- Engage with VIP guests and proactively follow up on service recovery when needed
- Partner closely with the Rooms Food & Beverage and Sales & Events Division to personalize stays and anticipate needs
- Financial & Strategic Management
- Develop and manage the annual department budget forecasting labor and operating expenses accurately with the Assistant Director of Rooms
- Maintain inventory control of linen supplies and equipment optimizing usage and minimizing waste
- Manage vendor contracts related but not limited to laundry plants and housekeeping supplies
- Health Safety & Sustainability
- Uphold and enforce all safety protocols hygiene practices and regulatory standards
- Drive Fairmont Sustainability Programs
- Ensure compliance with OSHA regulations and internal quality standards
Qualifications :
- Must be legally authorized to work in the United States without sponsorship
- Minimum of five years of progressive leadership experience in Rooms operations within a luxury hotel environment
- Proven track record of successfully managing large teams and complex operations
- Strong expertise in housekeeping systems inventory control and financial management
- Exceptional organizational skills attention to detail and ability to drive operational excellence
- Outstanding interpersonal leadership and people management skills; ability to motivate inspire and develop high-performing teams
- Demonstrated ability to work effectively with diverse cultures and foster an inclusive collaborative work environment
- Excellent communication skills; fluent in English both verbal and written
- Ability to perform under pressure and manage multiple priorities with grace efficiency and professionalism
Physical Aspects of the Position (include but are not limited to):
- Frequent walking and standing throughout shift
- Occasional lifting and carrying up to 30 lbs
- Must be able to stand walk and perform repetitive motions throughout the shift
- Ability to navigate tight or restricted spaces such as service corridors and back-of-house areas
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
