Swiss Service Agent (Saudi Nationals)
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1 Vacancy
Job Description
Swiss Service Agent
Every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Swiss Service Agent where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
What you will be doing:
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow-up of action is completed with-in the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promotes hotel services and amenities to encourage an exceptional resort experience.
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guests experience.
- Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guests issue.
- Handling all wakeup call requests 24/7
- Handling the main hotel Fax 24/7
- Handling emergency calls and calling the hotel doctor when needed 24/7
Your experience and skills include:
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
Qualifications :
Your experience and skills include:
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
