- In charge of all banquet operations logistics and quality of service
- Lead and manage the large Banquet division offering extensive outdoor activities and F&B experience
- Ensure division efficiency through monitoring coaching and mentoring skilled banqueting team
- Coordination supervision training and motivation of the Food and Beverage Banquets Team both permanent part-time and casual
- Collaborate effectively with various departments to ensure smooth operations of events and handling of all guests queries.
- Ensure daily briefing and debriefing for all events to related departments and the banquet team
- Respond and manage to all customer requests and complaints and ensure quality standards are met
- Responsible for the grooming of the Banquet teams (Good presentation discharge of outfits and badges etc.)
- Coordinate and define the menus with the Executive Chef according to the needs and requests of client
- Define recruitment needs for banquet casuals staff in line with budget Prepare shift schedules for according to needs of the events
- Prepare and allocate daily tasks for the banquet team and be able to conduct efficient pre and post-function meetings
- Allocate tasks supervise and inspect the entirety of all events from set-up service. Clearing and clean up.
- Follow outlet policies procedures and service standards are maintained
- Work closely with the sales department to ensure all aspects of clients needs are captured and banquets orders are placed on time and accurately
Qualifications :
- Minimum of 3 years of relevant leadership experience in a similar role
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Service focused personality with previous leadership experience preferably in a luxury property.
- Strong interpersonal and problem solving abilities.
- The ability to balance multiple priorities and act with a sense of urgency whilst remaining calm under pressure.
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team.
Additional Information :
Your team and working environment:
- At Accor we are Heartists! Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists
- Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding!
Remote Work :
No
Employment Type :
Full-time