Hotel Receptionist
Hotel Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team at Mercure Bridgwater!
We are looking for a warm enthusiastic and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.
Shifts are scheduled on a rota basis covering early (6:00am 2:30pm) and late (2:00pm 10:30pm) shifts across 7 days.
Key Responsibilities:
Greet and check in guests ensuring a smooth and efficient arrival experience
Handle guest inquiries both in person and over the phone/email
Process reservations payments and check-outs accurately
Assist guests with information about the hotel local area and available services
Liaise with housekeeping maintenance and other departments to ensure guest satisfaction
Handle any guest issues or complaints with professionalism and empathy
Maintain a tidy and presentable reception area at all times
About You:
Friendly approachable and customer-focused
Excellent communication and interpersonal skills
Previous experience in a front-of-house or customer service role is desirable but full training will be provided
Confident using computer systems; previous experience with hotel booking systems is an advantage
Able to work flexible shifts including weekends evenings and public holidays
A team player who can also work independently
Additional Information :
Were offering:-
Competitive salary 26707 per year based on a 40 hours week paid overtime and share of service charge
Up to 4 Free nights in Accor Hotels for every year of your employment
Discounted rooms in all Accor Hotels Worldwide
Discounted rate at all Legacy Hotels
15% Off your final bill in every Accor Restaurant or Bar
35% Discount in all MPW Restaurants
Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets High street and Fashion stores Days out Staycations / holidays and (non-MPW) Restaurants and Takeaways.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
