Guest Relation / Front office / Receptionist(e) - M/F
Guest Relation / Front office / Receptionist(e) - M/F
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Job Description
As a Receptionist you are the first point of contact for our guests. You will play a key role in delivering a warm professional and efficient welcome and departure experience. Your goal is to ensure every guest feels valued and well taken care of from check-in to check-out reflecting the standards and values of Mvenpick Hotels and Resorts.
Qualifications :
- Previous experience in a customer-facing role preferably in hospitality
- Proficiency in English Dutch and French
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to remain calm and professional under pressure
- Familiarity with hotel management software (Opera Cloud) is a plus
- Flexibility to work in shifts including evenings weekends and holidays
Additional Information :
- Welcome guests upon arrival with a friendly and professional demeanor
- Perform check-in and check-out procedures efficiently and accurately
- Handle reservations cancellations and no-shows in line with company policies
- Provide information about hotel services local attractions and transport options
- Handle guest requests concerns and feedback promptly and effectively
- Manage incoming calls and emails in a courteous and timely manner
- Process payments and maintain accurate records
- Coordinate with housekeeping maintenance and other departments as needed
- Maintain a tidy and welcoming front desk area
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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