German Speaking Travel Agent

We are a globally recognized leader in customer experience solutions and travel services partnering with some of the worlds most reputable travel brands. We are expanding our dedicated international team in the vibrant city of Sofia Bulgaria for an exciting and dynamic project with a leading global business travel platform. Our mission is to deliver unparalleled support create seamless travel experiences and foster strong lasting relationships with business travelers worldwide. If you are a highly motivated individual with German language skills and a passion for travel and delivering exceptional service in a fast-paced collaborative environment we invite you to join our diverse forward-thinking team.

Position Summary

We are seeking a proactive knowledgeable and empathetic German-Speaking Travel Agent to join our vital team in Sofia. This is an entirely on-site role fostering strong team collaboration and a dynamic office environment. As a Travel Agent you will be the primary point of contact for German-speaking business travelers providing expert guidance and support across various channels including phone email and chat. Your key responsibility will be to efficiently manage travel bookings offer comprehensive destination and product information ensure outstanding customer satisfaction and maintain the high standards of service associated with our esteemed clients brand. This role is available for both full-time and part-time commitments.

Key Responsibilities

Travel Consultation & Booking:

• Provide professional courteous and efficient travel consultation to German-speaking business travelers via inbound phone calls emails and live chat.
• Assist clients with a wide range of travel inquiries including complex flight itineraries hotel reservations car rentals train tickets and other ground transportation ensuring compliance with corporate travel policies.
• Research and recommend suitable travel options based on client preferences budget and urgent business travel requirements.
• Process bookings modifications and cancellations accurately and efficiently using various Global Distribution Systems (GDS) and internal booking platforms.
• Handle payment processing and ensure all financial transactions are secure and correctly recorded.

Customer Service & Problem Resolution:

• Address and resolve client complaints concerns and travel-related issues with empathy patience and a strong solution-oriented approach striving for quick resolution.
• Provide real-time assistance for urgent travel situations such as re-bookings due to delays or cancellations itinerary changes or emergency support during trips minimizing disruption for business travelers.
• Offer accurate and comprehensive information on travel policies visa requirements travel insurance health regulations and company-specific travel guidelines.
• Document all client interactions bookings and resolutions accurately and thoroughly within the CRM system ensuring comprehensive records for future reference and analysis.

Product Knowledge & Destination Expertise:

• Develop an in-depth understanding of various business travel products services destinations and current industry trends.
• Stay continuously updated on airline policies hotel chains GDS functionalities and global travel advisories to provide accurate timely and proactive information to clients.
• Act as a true brand ambassador ensuring every client interaction reinforces a positive brand image builds trust and encourages continued use of the platform.

Collaboration & Continuous Improvement:

• Collaborate effectively with team members supervisors and other departments (e.g. account management technical support) to ensure seamless service delivery and consistent quality across all client touchpoints.
• Participate actively in training sessions team meetings and calibration exercises to enhance skills deepen destination and product knowledge and ensure alignment with evolving customer experience standards.
• Provide valuable feedback and insights on client trends common issues and opportunities for process improvements to help enhance overall user experience and operational efficiency within the travel project.
• Contribute to a positive and supportive team environment sharing knowledge and best practices to foster collective success and a culture of continuous improvement.

Who Were Looking For

Language Proficiency:

• German: Fluent (C2 level) absolutely essential for effective communication and comprehensive support for our German-speaking business travelers.
• English: Proficient (B2 level minimum) required for internal communication training system navigation and collaboration with international teams.

Skills & Experience:

• Excellent verbal and written communication skills in both German and English with a strong ability to articulate complex travel information clearly concisely and empathetically.
• A strong customer-first attitude with genuine empathy patience and a deep passion for facilitating seamless business travel experiences.
• Proven problem-solving abilities and a methodical efficient approach to resolving travel inquiries and issues.
• Ability to learn quickly adapt to new GDS and booking systems travel products and changing industry regulations and corporate travel policies.
• Strong organizational skills and meticulous attention to detail for accurate booking itinerary management and record-keeping.
• Tech-savvy with the ability to quickly learn and navigate various internal systems Global Distribution Systems (GDS) CRM software and communication tools.
• Ability to work effectively within a team in a fast-paced on-site office environment handling multiple tasks and urgent requests.
• Prior experience as a Travel Agent (especially business travel) Tour Operator or in a similar customer service role within the travel industry is a valuable asset but not strictly mandatory comprehensive training will be provided to the right candidate who demonstrates the right attitude communication skills and eagerness to learn and grow in the business travel sector!
• Must be currently based in Bulgaria as this is an on-site position.

What We Offer

• Competitive Salary: A highly attractive compensation package that recognizes your valuable linguistic skills and contributions to the business travel experience.
• Flexible Employment: Opportunity to work either full-time or part-time providing flexibility to suit your lifestyle.
• Comprehensive Benefits: Robust health and life insurance coverage to ensure your well-being and peace of mind.
• Career Growth: Significant opportunities for professional development specialized training in business travel technologies and global destinations and clear internal career progression paths within a rapidly expanding global company.
• Relocation Package: Dedicated support for candidates relocating to Sofia including flight tickets to Sofia and initial accommodation assistance to ensure a smooth and stress-free transition.
• Vibrant Work Environment: Join a diverse international and supportive team in a modern office setting in Sofia.
• Paid Training: Comprehensive onboarding and continuous professional development programs to equip you with all the knowledge and tools for success in the business travel industry.
• 3000 BGN Signing bonus
• Employee Perks: Access to various employee engagement activities wellness initiatives and more designed to enhance your work-life balance.

Why Sofia

Sofia the capital of Bulgaria is a rapidly growing European hub that blends rich history with a modern dynamic atmosphere. With its vibrant cultural scene stunning mountain backdrops affordable cost of living and welcoming expatriate community Sofia offers an excellent quality of life. Working on-site in Sofia means youll be part of a dynamic local team while enjoying all the benefits of living in an exciting European capital making it an ideal location to build a career in business travel.