Slovenian Speaking Client Relations Specialist

Were a globally recognized leader in providing exceptional customer experiences collaborating with some of the worlds most esteemed brands across various sectors. Were growing our dedicated international team in Sofia Bulgaria for an exciting and dynamic venture with a prominent global consumer goods company. Our aim is to deliver outstanding support and build strong lasting connections with customers. If youre highly motivated speak native-level Slovenian and are passionate about delivering top-notch service in a fast-paced setting we encourage you to join our diverse collaborative and forward-thinking team.

Role Overview

Were looking for a proactive meticulous and compassionate Client Relations Specialist with native Slovenian language skills to join our crucial team in Sofia. This position is entirely on-site designed to foster strong team synergy and a lively office environment. As a Client Relations Specialist youll be the main point of contact for Slovenian-speaking customers offering expert assistance via various channels including phone email and chat. Your primary goal will be to ensure excellent customer satisfaction efficiently resolve inquiries provide complete product details and uphold the high service standards associated with our esteemed clients brand.

Key Responsibilities

Customer Engagement:

• Deliver professional polite and efficient support to Slovenian-speaking customers through inbound phone calls emails and live chat.
• Handle a wide array of customer questions which might include product information guidance on usage loyalty program specifics and general help.
• Actively listen to customer needs identify their concerns and offer accurate personalized solutions.
• Maintain a positive and helpful attitude even in challenging situations ensuring every interaction is a positive one.

Resolving Issues & Technical Support:

• Investigate and resolve customer complaints and problems with empathy and a strong focus on solutions.
• Guide customers through troubleshooting steps for product-related questions when necessary.
• Refer complex or unresolved issues to the appropriate internal teams while ensuring clear and timely communication with the customer.
• Accurately and thoroughly record all customer interactions within the CRM system keeping detailed records.

Product Knowledge & Brand Representation:

• Gain a deep understanding of our clients consumer goods services and brand policies.
• Stay consistently updated on new product launches features promotions and industry trends to provide precise and current information.
• Serve as a true brand advocate ensuring every customer interaction strengthens a positive brand image and builds trust.
• Provide responsible and compliant information in line with brand guidelines and local regulations.

Teamwork & Continuous Improvement:

• Work effectively with team members supervisors and other departments to ensure seamless service delivery and consistent quality.
• Actively participate in training sessions team meetings and calibration exercises to enhance skills deepen product knowledge and ensure alignment with service standards.
• Offer valuable feedback and insights on customer trends common issues and process improvements to help boost the overall customer experience and operational efficiency.
• Contribute to a positive and supportive team atmosphere sharing knowledge and best practices.

Who Were Looking For

Language Skills:

• Slovenian: Fluent/Native (C2 level) this is absolutely crucial for effective communication with our Slovenian-speaking customers.
• English: Proficient (at least B2 level) necessary for internal communication training system navigation and collaborating with international teams.

Abilities & Experience:

• Excellent verbal and written communication skills in both Slovenian and English with a strong ability to explain complex information clearly and concisely.
• A genuine customer-first approach with strong empathy and patience.
• Proven abilities in problem-solving and a systematic way of resolving customer inquiries.
• The ability to learn quickly and adapt to new information products and systems.
• Strong organizational skills and meticulous attention to detail for accurate record-keeping.
• Tech-savvy capable of quickly learning and navigating various internal systems CRM software and communication tools.
• Able to work effectively within a team in a fast-paced on-site office environment.
• Previous experience in customer service call center settings or similar client-facing roles is beneficial but not a strict requirement comprehensive training will be provided to the right candidate who demonstrates the right attitude communication skills and eagerness to learn!

What We Offer

• Competitive Pay: A very appealing compensation package that recognizes your valuable language skills and contributions.
• Full Benefits: Robust health and life insurance coverage to ensure your well-being and peace of mind.
• Career Development: Significant opportunities for professional growth specialized training and clear pathways for internal career progression within our rapidly expanding global company.
• Relocation Support: Dedicated assistance for those moving to Sofia including flight tickets to Sofia and initial accommodation assistance to make your transition smooth and stress-free.
• Vibrant Workplace: Join a diverse international and supportive team in a modern office setting.
• Paid Training: Comprehensive onboarding and ongoing professional development programs to equip you with all the knowledge and tools for success.
• Cultural Experience: An exciting chance to live and work in a dynamic European capital.
• Employee Perks: Access to various employee engagement activities wellness initiatives and more.

Why Sofia

Sofia Bulgarias capital is a rapidly growing European hub that beautifully mixes rich history with a modern lively vibe. With its vibrant cultural scene stunning mountain views affordable living costs and welcoming expat community Sofia offers an excellent quality of life. Its a city full of opportunities and provides a fantastic environment for both professional growth and personal enrichment.