Corporate Training and Customer Care Intern
Corporate Training and Customer Care Intern
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1 Vacancy
Job Description
Location: 5290 Orbitor Dr Mississauga ON L4W 4Z5
Job Schedule: Hybrid; 3-days in-office (Monday Tuesday Wednesday)
Shape the Future of Mobility at Nissan: Launch Your Career Drive Innovation
At Nissan were not just building cars were revolutionizing mobility. Were a global leader with a heritage of innovation and were searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
Learn more about Nissans future here: are currently looking for a Corporate Training and Customer Care Intern to join our team at 5290 Orbitor Dr Mississauga ON L4W 4Z5.
A Day in the Life:
Training:
Work in collaboration with the team to support a multitude of programs for Sales Service and Technical Training.
Tasks include monthly reporting (NBEST/IBESST/NSERV/ISERV) coordinate production and distribution of training materials maintain training inventory reporting/documentation for training meetings programs and other initiatives.
Assist with preparing and posting of communications when necessary and assisting in ad hoc tasks as .
Enhance/perfect your knowledge of excel by supporting the Training Team as well as the Customer Care Center with monthly reporting and PPT presentation enhancements.
Customer Care:
Work in collaboration with the CCC & CS team to supportprograms for Contact Centres
Enhance vendor and project management skills by supporting the Roadside Assistance Program in conjunction with Manager
Tasks include weekly monthly and quarterly reporting; coordinatePowerPointpresentation materials updatingSalesforceDashboards reporting/documentation formeetings programs and other initiatives.
Assist with preparing and posting of communications to agents in Salesforce when necessary and assisting in ad hoc tasks as .
Create and Maintain agentfacing content for Nissan and INFINITI products processes and programs to simplify agents ability to address questions on the first call.
Regularly audit knowledge base and workflows to ensure continued relevancy
Skills advanced excel Salesforce CRM and Power point.
Who Were Looking for:
Written and verbal fluency in English is as asset
Logical approach to problem-solving and multitasking with strong attention to detail
Experience in copy editing/content management
Competent in Excel and Power Point
Strong aptitude for learning new technologies and understanding how to utilize them in developing and evolving our knowledge management strategy
What Youll Look Forward to as a Corporate Training and Customer Care Intern at Nissan:
Connection and Collaboration: We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging.
Professional Training and Development: Expand your knowledge and skills through Nissans rich innovation offerings seminars learning platforms and leadership trainings.
The Nissan Way sets our company way of doing things with the values underpinning how we can work together to achieve success. Explore more here: your career with innovation and purpose by joining Nissan a company dedicated to enriching others lives.
All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.
It is Nissans policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race gender military status disability or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
NISSAN FOR EVERYONE
People are our most valuable assets and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees customers and partners feel respected valued and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Mississauga Ontario CanadaRequired Experience:
Intern
Employment Type
Full-Time
