Global Operations Specialist

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

Global Operations Specialist

Help our customers improve their global supply chains

The Opportunity:

At Flexport we know global trade can move the human race forward. Thats why its our mission to make global trade easier for everyone. Flexport today connects more than 10000 clients both consignees and shippers across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever customers need our support to survive and win in 2025. Their success is our success. We work back from whats best for them to find a solution. Thats why we are building the Platform for Global trade - a strategic model combining customer centricity supply chain expertise advanced technology and data analytics.

As a Global Operations Specialist you are responsible for executing the shipment lifecycle for Ocean & Air shipments ensuring data integrity is maintained at the highest standard and proactively minimizing delays with urgency.

As a new team member in our North American Operations group youll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow there could be opportunities for future Flexporters to become founding team members in new markets relocate internationally and help us expand our presence around the world. If youre interested in a fast-paced career with the potential for international experience this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our clients information by validating booked shipments tracking client shipment status and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelors/Associates degree OR 1 year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes doing what it takes to deliver the teams and their clients expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English both written and verbal.
• A compliance first attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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