Catering Manager

OurMission

At Chick-fil-A I-10 and La Cienega our mission is to ensure every guest leaves with a S.M.I.L.E. We are looking for people with passion a desire to serve others and the heart to join our Chick-fil-A family. Our Catering Manager plays a key role in expanding our reach outside the restaurant walls building relationships increasing catering sales and creating a seamless guest experience from order to delivery.

The Catering Manager is responsible for growing catering sales through outbound sales strategies marketing efforts and operational execution. This individual will represent Chick-fil-A in the surrounding community while leading the full cycle of catering operations from lead generation to fulfillment with excellence consistency and care.

Responsibilities include:

Sales & Community Outreach:

• Identify and pursue new catering leads from studios schools local businesses nonprofits and community organizations in the Mid-City and surrounding neighborhoods.
• Develop and execute a sales strategy to achieve annual growth targets including outbound calls site visits and email campaigns.
• Represent Chick-fil-A at local networking events and community functions to build brand awareness and create catering opportunities.
• Build and manage a dynamic database of active and prospective catering clients.

Catering Operations:

• Oversee the end-to-end catering process including ordering packaging logistics delivery and guest follow-up.
• Consult with guests to identify and make informed suggestions about the catering packages that will best meet their events needs.
• Deliver catering orders within a 10-mile radius from the store location.
• Ensure all catering orders meet Chick-fil-A standards of quality timeliness order accuracy and service.
• Partner with kitchen and hospitality teams to fulfill catering orders efficiently and at scale.
• Maintain accurate daily weekly and monthly catering sales tracking and reporting.

Planning & Execution:

• Collaborate with the Owner/Operator and Team of Directors to create quarterly and annual SMART goals for catering growth.
• Develop operational systems checklists and best practices to ensure catering runs smoothly and consistently.
• Forecast needs for catering packaging supplies and staffing; maintain inventory levels and work within budget parameters.
• Train and support team members involved in catering execution.

Reporting & Administrative Duties:

• Track and report catering performance and KPIs weekly and monthly.
• Lead quarterly presentations on catering progress and growth strategies.
• Use technology and word processing applications (e.g. GSuite Word Excel) for data management and communication.
• Manage a catering calendar to anticipate large orders and promotional opportunities.

Special Projects:

• Work closely with the Owner/Operator on special initiatives to grow catering visibility and profitability.
• Lead seasonal or themed catering campaigns (e.g. Teacher Appreciation Week Corporate Holiday Lunches etc.).

Qualifications:

• Bachelors degree in Business Hospitality Marketing or related field required.
• Previous sales experience preferably in food service hospitality or event planning.
• Maintain vision alignment with Operator and Team of Directors.
• Availability for 35 scheduled hours per week in the restaurant and on-site visits. This is not a remote position.
• Highly organized self-motivated and results-driven with strong follow-through.
• Effective communicator with a passion for relationship-building.
• Proficient in Microsoft Office Google Suite and client database tools.
• Confident and professional in both in-person and virtual networking environments.
• Able to think creatively and adapt in real-time to solve problems and manage timelines.

Benefits of working with us:

• Competitive Pay
• Flexible Schedule
• Closed on Sundays
• College Scholarship Opportunities
• Career Options & Leadership Opportunities
• Positive Work Environment
• Medical Dental Eye and Life Insurance
• 401k Saving Options

Required Experience:

Manager