Service BDC Representative
Service BDC Representative
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Salary Not Disclosed
1 Vacancy
Job Description
ATTENTION! Auffenberg Hyundai is now hiring!
Come join our growing team & experience our new state of the art facility!
NEW ADDRESS: 1050 Berg Blvd Shiloh IL 62269
Job Role: Part- time ServiceBDC Representative
Job Summary:
We are seeking a dedicated and customer-focused Service BDC Representative to join our service team. In this role you will be the first point of contact for customers handling inquiries resolving issues and providing information about our products and services. Your goal is to ensure customer satisfaction through professional prompt and courteous service.
Key Responsibilities:
- Basic computer skills are a MUST
Handle a high volume of inbound and/or outbound customer calls in a timely and professional manner
Identify customer needs clarify information and provide solutions or alternatives
Resolve customer complaints with empathy and efficiency
Use call center software CRM systems and knowledge bases to research and document interactions
Follow communication scripts when handling different topics
Escalate unresolved issues to the appropriate internal teams or departments
Maintain a positive empathetic and professional attitude toward customers at all times
Meet or exceed individual and team performance goals
Stay informed about company policies product updates and procedures
Adhere to call center policies regarding attendance punctuality and data security
Apply today and we would love to schedule an interview to meet with you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
