Concessions Team Member

Starting at $13/hr

A concessions or caf worker typically plays a front-line role in providing food and beverage services to customers.

**Job Summary:**

A Concessions/Caf Worker is responsible for providing excellent customer service while preparing and serving food and beverages to patrons in a fast-paced and often high-volume environment. They are expected to maintain a clean organized and efficient concessions or caf area while ensuring customer satisfaction.

**Responsibilities:**

1. **Customer Service:**

- Greet customers warmly and assist them with menu choices and ordering.

- Provide attentive and friendly customer service throughout their visit.

- Handle inquiries complaints and special requests professionally and promptly.

1. **Food Preparation:**

- Prepare and assemble food and beverage items according to established recipes and standards.

- Ensure food safety and hygiene practices are followed during preparation and service.

- Maintain product freshness and quality by monitoring expiration dates.

1. **Order Processing:**

- Accurately take customer orders process payments and issue receipts.

- Operate cash registers or point-of-sale systems efficiently.

- Handle cash and make change accurately or process electronic payments.

1. **Concession Stand/Caf Maintenance:**

- Keep the concessions or caf area clean organized and well-stocked at all times.

- Perform routine cleaning tasks including wiping counters tables and equipment.

- Restock supplies and ensure proper storage of food beverages and condiments.

1. **Food Presentation:**

- Plate or package food items attractively and in accordance with established presentation standards.

- Ensure that beverages are properly prepared dispensed and served.

- Garnish and decorate dishes as required

1. **Compliance and Safety:**

- Follow all health and safety regulations including food safety and sanitation guidelines.

- Maintain a safe and clean workspace including the proper disposal of waste and cleaning of equipment.

- Adhere to any age-restricted sales policies such as alcohol or tobacco sales (if applicable).

1. **Upkeep of Equipment:**

- Operate kitchen equipment such as grills ovens popcorn machines or coffee makers safely and efficiently.

- Report any malfunctioning equipment to the supervisor for repair or maintenance.

1. **Team Collaboration:**

- Work cooperatively with other team members including kitchen staff and cashiers.

- Assist in cross-training and provide support during peak business hours or special events.

**Qualifications:**

- Previous experience in food service hospitality or a similar customer-facing role is beneficial but not always required.

- Basic knowledge of food safety and hygiene practices.

- Strong customer service and communication skills.

- Ability to work in a fast-paced environment and handle busy periods.

- Attention to detail and the ability to multitask effectively.

- Physical stamina to stand for extended periods and lift moderate weights.

- Flexibility to work evenings weekends and holidays as concessions or cafs often operate during these times.

Concessions/Caf Workers are essential to creating a positive and enjoyable experience for customers by providing high-quality food and beverage options and exceptional customer service in various entertainment and leisure settings.