Operations Supervisor

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities working with police departments and municipalities to install over 4000 red-light speed and school bus stop arm safety cameras across North America. We are also creating smart roadways serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems processing nearly 165 million transactions each year across 50 individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core valuesDo Whats Right Lead with Grace Win Together and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively both organically and through acquisition to continue to be the undisputed market leader with these five core competencies: bias for action customer focus teamwork drive for results and commitment to excellence.

Position Overview:

This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also and especially placing emphasis on sustainable engagement. It is also essential that this leader has a true customer-centric mindset. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.

This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobilitys Government Solutions division.

Responsibilities:

• Develops and motivates employees by means of strong communication timely feedback valuable coaching and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Staffing 101 to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance performance and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments customers and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person over the phone or via email communications.

Requirements:

• Bachelors degree required; or equivalent work experience.
• At least two years of leadership experience in some capacity; previous supervisor experience is a plus.
• Ability to develop and successfully engage with employees.
• Strong analytical problem solving and decision-making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills both internal and external
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail
• Ability to prioritize multi-task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (e.g. Word PowerPoint and especially Excel).