IT & RevOps Lead

About Us:
native has been building for 10 years but were still very much a startup: fast-moving ambitious and building with intent. Were creating the infrastructure that connects students Students Unions universities and advertisers through a managed marketplace.

Our goal is to deliver for students by increasing student engagement while enabling Students Unions to secure sustainable funding. For advertisers we offer meaningful measurable routes to student audiences. The more aligned these incentives are the more defensible and scalable our business becomes.

The Opportunity:

Were looking for a smart practical IT & RevOps Lead to run Tech Nexus - natives integrated function covering IT revenue operations application support and IT-related training. Tech Nexus provides Level 1 and Level 2 support across internal teams end-users and our Students Union partners and is responsible for developing L0 solutions including our existing knowledge base.

This role is ideal for someone comfortable working hands-on in a small focused team (around three people including you). Youll enjoy directly tackling operational challenges even in situations that arent completely clear. Youll bring practical experience of Salesforce (ideally as a Salesforce Admin) HubSpot Google Workspace administration and Microsoft 365 administration.

Youll also manage key aspects of information security helping native achieve Cyber Essentials Plus certification and supporting our ongoing journey towards ISO accreditation. Relevant InfoSec certifications or experience would be helpful but were equally open to someone whos capable and keen to learn.

What youll be doing:

We are committed to building the ecosystem for students Students Unions and advertisers and this role is critical to our chances of success. In particular youll spend much of your time on the following:

• Managing and optimising Salesforce and HubSpot making sure theyre closely aligned with revenue and operational processes
• Administration and oversight of our Google Workspace and Microsoft 365 environments ensuring efficient and secure operations
• Handling general IT support across the company proactively solving day-to-day technical issues
• Coordinating and managing information security initiatives supporting natives progression towards Cyber Essentials Plus certification and future ISO accreditation
• Delivering clear and practical reporting and analysis to inform operational decisions
• Managing relationships with software and IT vendors conducting software procurement and evaluations
• Mentoring training and supporting a growing team

What were looking for:

We never stand still and so we value clarity of thought good judgement under pressure and the ability to create structure where none exists. Specifically for this role wed expect to see the following:

• A practical hands-on professional who enjoys solving operational challenges directly
• Someone comfortable working within ambiguity and change and capable of managing team growth and fluctuations during busy periods
• A collaborative individual who builds strong relationships internally and externally
• Someone proactive who can balance daily tasks with the delivery of key business projects such as Cyber Essentials Plus and ISO accreditation

Required skills & experience

We are committed to lifting everyone up. We seek to enable peoples best work by optimising for freedom with accountability. Youll get the most out of this role if you can bring:

• Extensive Salesforce experience (Salesforce Admin certification or equivalent preferred)
• Hands-on experience administering HubSpot Google Workspace and Microsoft 365
• Familiarity with information security management ideally with experience or knowledge of Cyber Essentials Plus and ISO certification processes. Relevant certifications are advantageous but not required
• Experience managing small teams ideally within IT support or revenue operations
• Strong communication skills able to clearly translate technical concepts for colleagues at all levels

Whats in it for you:
Pension contributions of 5%
25 days of holiday (excluding bank holidays)

Day off on your birthday
Share Options for all
A Mac or Windows laptop

Work from home set-up budget
Health and Wellbeing budget

Dog-friendly office

Wednesday free office lunches
Season Ticket Loan scheme
Paid maternity paternity adoption or shared parental leave

Equal Opportunity Statement

We are actively creating an equitable environment for everyone at native to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native embracing diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.