Restaurant Supervisor
Restaurant Supervisor
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Job Description
Join us as a Restaurant Supervisor in The Grill at The Dorchester recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and 2025 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the you join us as aRestaurant Supervisor in The Grill at The Dorchesteryou will have a unique opportunity to excel in your field.
You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft service and leadership.
What youll do
As a Restaurant Supervisor at The Grill you will take a leading role in orchestrating the daily rhythm of one of Londons most iconic dining destinations. You will be a motivating presence on the floor guiding your team to deliver consistently exceptional service while supporting the Restaurant Manager with the operational and administrative responsibilities that keep service running seamlessly. In this role you will:
Lead and supervise the Waiters and Head Waiters throughout service offering hands-on support feedback and guidance to ensure high standards of hospitality and professionalism.
Prepare and deliver pre-service briefings ensuring the team is aligned with daily priorities guest profiles and service expectations.
Oversee your own section managing guest interactions from welcome through to farewell while ensuring orders are taken and delivered with elegance and efficiency.
Support in opening and closing procedures including setting the dining room completing reports and overseeing cleanliness and readiness.
Handle cashing up administrative tasks and assist the Restaurant Manager with reporting and scheduling when required.
Take initiative in responding to guest special requests feedback or service challenges showing composure creativity and dedication to excellence.
Collaborate with the kitchen sommelier team and restaurant leadership to ensure synchronised service and guest satisfaction throughout the dining journey.
You will be part of a team that embodies refinement confidence and heritage bringing warmth and precision to every table and every moment of service.
What youll bring
Essential Skills and Experience
Previous experience in a fine dining restaurant or luxury hospitality setting.
Natural ability to lead motivate and develop a service team with professionalism and poise.
Understanding of restaurant systems including order taking POS operation and guest handling.
High standards of personal grooming and professional communication with a guest-first mindset.
Fluent in English with excellent verbal and written communication skills.
Preferred Skills and Experiences
Experience in supporting restaurant administration such as scheduling reporting and cash handling.
Knowledge of wine and beverage service with a passion for food culture and guest experience.
Confidence in guiding teams through pre-service briefings service sequences and performance expectations.
A calm and diplomatic approach to resolving service issues guest feedback or operational challenges.
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan Rental deposit scheme private financial advice and Eye care vouchers.
- Training and Development:Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events:Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus:Earn a 1000 bonus when you recommend a friend.
- Well-being Support:Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself) please do call People & Culture team onor emailso that we can discuss how we can support you through this process.
Required Experience:
Manager
Employment Type
Full-Time
