Director of Global Fulfillment
Director of Global Fulfillment
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Job Description
Why Join Superfeet Worldwide
At Superfeet were fueled by performance innovation and a mission to help athletes move betterfrom the ground upultimately making a positive impact in their lives. As a leader in the insole industry we craft high-quality performance-driven insoles that support movement at every level from everyday activity to elite competitors.
We believe our employees are essential to that mission. We foster an inclusive collaborative environment that encourages growth sparks innovation and challenges the status quo every step of the way.
We take care of our team with the same commitment we bring to every product we makewe go all in. That means 100% employer-paid medical dental vision life insurance and EAP premiums so you can focus on what moves you. We build in time to recharge with paid holidays vacation sick leave and volunteer days to give back to your community. Looking ahead Weve got you covered with employer-matched 401(k) options (traditional or ROTH) and a $1000 annual donation to the charity of your choice. And to keep you performing at your beston and off the fieldyou and your family will receive free Superfeet insoles.
Who Are We Looking For
Superfeets Director of Global Fulfillment oversees the end-to-end global fulfillment operations to ensure efficient accurate and cost-effective delivery of products to customers and consumers worldwide. This role involves managing global distribution networks optimizing logistics processes and collaborating with cross-functional teams to meet customer expectations while adhering to service-level agreements (SLAs). The position requires strategic planning operational excellence and a focus on continuous improvement to enhance the overall customer experience.
What Youll Do:
Fulfillment Operations Management:
- Oversee global fulfillment operations including warehousing order processing receiving of material order from manufacturing sources and shipping to customers and consumers as well as return management to ensure timely and accurate deliveries.
- Develop and implement operational strategies to optimize efficiency reduce costs and maintain high service levels.
- Monitor and improve key performance indicators (KPIs) such as order accuracy on-time delivery and customer satisfaction.
Logistics and Distribution Optimization:
- Manage global distribution networks and ensure optimal routing and carrier utilization.
- Collaborate with logistics providers/3PLs to negotiate contracts manage relationships and ensure compliance with service agreements.
- Implement cost-effective shipping solutions while maintaining delivery speed and reliability.
Inventory and Capacity Planning:
- Partner with supply/inventory planning teams to ensure adequate stock levels and fulfillment capacity at all global locations and oversee execution of monthly/annual cycle count.
- Analyze sales order patterns and seasonal trends to plan and execute fulfillment strategies.
- Warehouse/Fulfillment workforce planning to strike the right balance of highest order fulfillment and team morale especially during holiday and key retail/sales peak moments.
Process Improvement:
- Identify and implement process improvements to streamline fulfillment operations and enhance scalability.
- Leverage automation and technology to improve efficiency accuracy and responsiveness in fulfillment processes.
Customer/Consumer Experience Management:
- Partner with Sales Operations and DTC teams to ensure fulfillment processes align with customer/consumer expectations and company service standards.
- Act as a point of escalation for fulfillment issues and implement corrective actions to prevent recurrence.
Compliance and Risk Management:
- Ensure fulfillment operations comply with international trade regulations customs requirements and environmental standards.
- Develop risk mitigation plans to address potential disruptions in the global fulfillment network.
Team Leadership and Development:
- Lead mentor and develop a diverse team of fulfillment professionals across multiple regions (Canada UK Asia).
- Foster a culture of accountability collaboration and continuous improvement within the team.
Cross-Functional Collaboration:
- Partner with supply chain sales customer care and IT teams to ensure alignment on fulfillment objectives and initiatives.
- Provide insights and recommendations to senior leadership on global fulfillment trends and performance.
Qualifications:
- Education: Bachelors degree in logistics supply chain management operations or experience in a related field.
- Experience:
- 8 years of experience in fulfillment logistics or supply chain management with at least 3 years in a senior leadership role.
- Proven expertise in managing global fulfillment operations across multiple regions.
- Direct 3PL Management experience is preferred.
- Technical Skills:
- Proficiency in ERP and WMS systems.
- Experience with logistics software and data analysis tools.
- Knowledge of global trade regulations customs and compliance requirements.
- Leadership Skills:
- Strong ability to lead cross-functional and geographically dispersed teams.
- Excellent problem-solving decision-making and communication skills.
- Demonstrated adaptability to flexible work environment: this role involves a mix of office remote and on-site work at fulfillment centers and logistics hubs. International travel may be required to oversee operations and meet with partners or stakeholders.
This is a hybrid role - while residence in the Whatcom County area is not required regular travel to our Headquarters in Ferndale WA is necessary for this role. Ideally we are searching for candidates in the following states:
- Washington
- Oregon
Compensation: $115k - $125k annually DOE company & SMART bonus opportunities
Location: Hybrid
As part of our standard hiring process for new employees employment withSuperfeet will be contingent upon the successful completion of a drug screen and background check. Candidates must be 18 years or older to apply.
All applicants and employees will enjoy equality of opportunity and fair treatment without regard to race color age religion pregnancy sex sexual orientation disability gender identity gender expression national origin genetic information veteran status marital status or prior protected activity.
Required Experience:
Exec
Employment Type
Full-Time
