Sr. Service Manager - Network Carrier Management
Sr. Service Manager - Network Carrier Management
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$ 87000 - 156000
1 Vacancy
Job Description
Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and certifications. In addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at us:
As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are and we invest in the places we collectively live work and play. We prioritize relationships fuel and develop talent by creating growth opportunities and succeed as one Target team. At our core our purpose is ingrained in who we are what we value and how we work. Its how we care grow and win together.
Right on pace with Targets distinctive and beloved retail brand theNetwork Carrier Managementteam plays a critical role in shaping the connectivity experience across all Target facilities by delivering exceptional support and oversight of telecom services. Our mission:We maximize the value of telecom provider partnerships by holding carriers accountable to performance and financial commitments while enabling their success in supporting Targets connectivity needs.
We manage the full lifecycle of telecom circuitsfrom procurement and provisioning to maintenance optimization and decommissioningensuring reliable and cost-effective network services. Our team oversees telecom expense management by validating carrier invoices identifying billing discrepancies and driving cost recovery and optimization initiatives.
Through strategic partnerships with telecom providers we ensure consistent delivery of high-performance network connectivity. We also manage incident response and escalation processes for network outages and performance issues with Local Exchange Carriers (LECs) ensuring minimal disruption to store and corporate operations.
TheCarrier Management teamis responsible for monitoring adherence to Service Level Agreements (SLAs) managing contract compliance and evaluating overall service performance. ThisSr. Service Managerrole within Network Carrier Management is accountable for the operational oversight of multiple telecom vendors ensuring seamless delivery of connectivity services that support Targets business-critical systems and customer-facing technologies.
Additional responsibilities include:
- Telecom Circuit Lifecycle Management: Lead end-to-end management of wireline and broadband circuits across all of Targets stores distribution centers and HQ locations ensuring timely provisioning upgrades and decommissions to support business continuity and growth.
- Telecom Expense & Billing Oversight: Manage telecom billing processes validate invoice accuracy resolve discrepancies and drive cost optimization initiatives in alignment with contractual obligations and SLAs.
- Vendor & SLA Performance Management: Monitor telecom provider performance against SLAs escalate service issues and ensure accountability through regular reviews and performance reporting.
- Operational Excellence & Process Optimization: Identify and implement process improvements to streamline circuit management reduce operational friction and enhance service delivery efficiency.
- Cross-Functional Collaboration & Communication: Serve as a key liaison between internal stakeholders and telecom providers ensuring alignment on connectivity needs project timelines and service performance metrics.
About You:
- 4-year college degree and/or equivalent experience
- 36 years in telecommunications network operations or telecom vendor management
- Demonstrated ability to deliver measurable outcomes in a fast-paced evolving environment with shifting priorities
- Ability to multi-task & handle multiple priorities effectively
- Ability to quickly problem solve and think creatively negotiate and find timely winning solutions
- Possesses strong analytical reasoning and critical thinking skills
- Strong interpersonal written & verbal communication skills
- Strong data analysis skills
- Demonstrated track record of exceptional client support attention to detail and collaboration
- Proficient in Microsoft Office suite especially Excel Word and Power Point
- Proven experience managing telecom providers circuit lifecycle processes and telecom expense management platforms (e.g. Asignet Cass Brightfin Sakon)
- Willingness to collaborate with multiple partners
- Ability to troubleshoot technical problems and understand technical ecosystem
This position will operate as a Hybrid/Flex for Your Day work arrangement based on Targets needs. A Hybrid/Flex for Your Day work arrangement means the team members core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually depending upon what your role team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: with Disabilities Act (ADA)In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Application deadline is : 06/26/2025Required Experience:
Manager
Employment Type
Full-Time
