ACCOUNTABILITIES:

• Develops and maintains a strong therapeutic relationship with participants that access Centre of Hope to ensure effective intervention.
• Utilizes the environment in assessing teaching and supporting staff that provide participants with support such as problem-solving and conflict resolution.
• Participates in implementation of case plans in consultation with caseworkers.
• Monitors the Caseworker participant progress changes and/or regression in the participants status.
• Completes duties reports and logs as per policy.
• Encourages participants to develop a community-based support networks in conjunction with the Case Management team.
• Assumes delegated responsibility for the facility when assigned.
• Maintains the safety and security needs of the participants through engagement supervision and monitoring.
• Completes all documentation regarding participant safety incident reports fire safety and other serious incidents.

• Maintains the safety and security needs of the participants through engagement supervision and monitoring.
• Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and ensure facility rules while maintaining discipline and safety.

• May complete all documentation regarding participant safety incident reports fire safety and other serious incidents.
• May document daily events progress towards goals and any significant occurrences.
• Maintains strictest confidentiality regarding the participants their issues and their concerns.

• Provide workflow coordination and direction within the Key Work Model to the case workers.
• Responsible for the overall daily operation of the Case Workers
• Participates as required in the evaluation and goal-setting processes of the organization. This includes providing staff feedback to the Residential Services Supervisor for PEAC process.
• Assist case workers with decision making regarding appropriate outcomes for the restriction review committee.
• Train new staff- including updating and training existing staff with new or changing procedures.
• Contribute to consistency of quality of services and risk mitigation.
• May provide On-call support for staff. Participate in on-call support for Centre of Hope.
• Meet regularly to complete check ins with the casework team.
• Initiate and complete thorough shift exchange with other leads
• Lead biweekly case management meetings with Case Work team complete with documentation.
• Review individual case worker case notes when required.
• Develop and maintain networks and positive relationships with community agencies and programs to stay current on available resources
• Document meetings with case workers ensuring they are accurate and up to date.
• May assist HOM (Homeless Outreach Mentor) with preparing and inputting monthly/yearly tracking forms documentation and reporting.

5.Other Responsibilities:

• Work with other team leads/coordinators to complete projects (updating training manuals procedural recommendations participant feedback sessions etc.)
• Participates in all team meetings.
• Presents concerns questions and issues to Residential Services Supervisor.
• Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Residential Services Supervisor
• Coordinators
• Participants
• Staff including Caseworkers Residential Care Workers

External:

• Government Departments
• Community Partners
• Health Professionals

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Residential Services Supervisor
• Direct reports for this position: Caseworkers.
• Acts as a Team Lead for Residential Care Workers

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for the safekeeping of materials and equipment for own use.
• Does not process any financial transactions.

WORKING CONDITIONS

• Work setting is at Winnipeg Centre of Hope.
• Regular travel to and from scheduled and unscheduled appointments 20% travel).
• May be required to attend work outside of your regularly scheduled shift.
• The incumbent will/may work under the following disagreeable conditions:
  • Dealing with angry and highly emotional participants and their families. May encounter verbal abuse.
  • May involve responding to first aid incidents including overdoses.
  • May involve bending stretching reaching and stair climbing.
  • Minimal opportunities for rest breaks may occur during the shift.
  • May involve sitting standing walking for long periods of time.
  • Ability to lift to 20 pounds.
  • Potential of physical verbal and mental abuse within workplace (by participants)
  • Potential of exposure to infectious diseases
  • Potential of exposure to toxic chemicals
  • Potential of exposure to bodily fluids (human waste)
  • Potential of sharp and moving objects
  • Potential of pressures of timelines
  • Potential of objects falling off high shelving
  • Potential of slippery or wet surfaces
  • Potential of exposure to odors
  • Potential of Carpel Tunnel Syndrome Precautionary measures:
  • The incumbent must take the following precautionary measures (in addition to health and safety rules:
• Universal precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Criminal Police Record Check
• Non-violent crisis intervention training
• WHMIS Training
• Adult Abuse Registry Check
• Child Abuse Registry Check
• Drivers Abstract if required
• Use of protective gloves
• Use of protective masks (as needed)

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education Qualifications and Certifications:

• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Field
• Standard First Aid CPR-C & AED Intermediate
• Non-Violent Crisis Intervention Certicate or willingness to obtain
• ASIST would be considered an asset
• Mental Health First Aid would be considered an asset
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• More than 1 year of prior related experience in a residential setting working with vulnerable population.
• Experience working within the field of Mental Health and Addictions would be considered an asset.
• Demonstrated experience with Microsoft Office internet and keyboarding.
• Demonstrated understanding of the Behaviour Based Model would be considered an asset.

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Strong listening written and verbal communication skills - clear and simple to understand.
• Able to proactively recognize potential risks conflicts and issues respond with solutions and coaching.
• Attention to detail problem solving and analytical skills.
• Patience and ability to deescalate situations.
• Ability to support and provide constructive feedback.
• Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.
• Ability and willingness to respect promote and support the mission vision and values of TSA.
• Develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal and motivational skills.
• Attentive listening skills for the purpose of supporting coaching and conflict resolution.